Jim Shannon
MP for Strangford · Democratic Unionist Party · United Kingdom
“I thank the Minister for those answers. This has happened three times in three years. Normally, on the third strike, you are out. Instead, the chief executive gets an £871,000 bonus. For people in Northern Ireland, a flight to Great Britain is a basic utility. When NATS crashed, my constituents were entirely cut off.”
“When it comes to lobbying, Northern Ireland has a peculiar circumstance where one party can be involved in politics in Northern Ireland and at the same time be involved in politics in the Republic of Ireland. When it comes to the accountability that the hon.”
“Member for North East Fife referred to this—everybody knew every officer in the area where they lived. Different times mean different pressures and different needs, but I have always supported community policing in all my years as an elected representative, throughout my time on the council and in the Northern Ireland Assembly before comi…”
“I will say this to the Minister: although policing is a devolved matter for us back home, I want to make some comments, if I may, about the focus of the police, which means they sometimes do what is unnecessary. I will give an example.”
“The hon. Gentleman is a Leicester City supporter, as I am; we do not have to seek our sorrows at this moment in time, but that is by the way. More importantly, his comments underline the issues for local independent pharmacy owners. As the hon.”
“That is the reality for these people, who have consciences, feel compassion and want to care for their patients and customers. The impact is clear, because almost 90% of pharmacies in Northern Ireland were unable to pay their wholesaler bill in January. Think about what that means for a second: that is real pressure.”
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“First, I commend all Members who have told their personal stories and shared with us how their life has been touched by what has happened to them, and how they have tried to move on. I think of my mother Mona, who is 94 years of age and has suffered many miscarriages. My speech writer Naomi—obviously a very busy lady—had a miscarriage as well. We all have personal stories of this, whether through our family, extended family or those we live with. In 2023 in Northern Ireland, there were 67 stillbirths and 80 infant deaths registered, and for those mums and dads, my heart simply aches. I pay tribute to the friends and families, charities such as Sands, and so many others who rally around those going through the unimaginable. The support they provide is phenomenal and life changing, and that must be placed on record.”
“I commend the hon. Member for bringing forward this debate. I spoke to her beforehand. Does she agree that European heritage days are a supreme example of how to enjoy heritage sites, whether it be in the east of England or anywhere else in this great United Kingdom of Great Britain and Northern Ireland? The days provide free entry into many historical venues. The priory in Newtownards, which is a Dominican priory built in the 1200s, is one such site that can only be entered on European heritage days. Does the hon. Member agree that greater affordable access for the public will only enhance and inspire new generations to know who they are and where they come from, and that that is definitely worth greater UK investment?”
“It is upsetting and shocking to witness further instances of it in other parts of the world. Each Member who represents Northern Ireland, and indeed those who do not, will understand the 30 years of conflict that we had, to which many of us, and our families, were subject directly. Charlie Kirk spoke boldly for what he believed. He used his voice to challenge the damaging culture of the day and to shape the future of America. Charlie highlighted how one person’s words can move hearts, spark debate and leave a mark on history. On that gazebo last weekend was written, “Prove me wrong”. He was open to debate and to exchanging views. At the same time, he was open to being able to persuade others of what he was trying to say.”
“Democracy must be the cornerstone of any country, as we have seen in Northern Ireland from the era of the troubles until now, albeit there is still much work to be done. This debate is timely. I, as an elected representative, would not feel right participating in it without mentioning the attack on democracy and the freedom of expression that we all witnessed in Utah last week in the murder of Charlie Kirk. It hit all too close to home, following the murder of our own David Amess and Jo Cox, and many others. Free speech—the right to speak freely—is fundamental to any democracy, or any state with democratic principles, as this mother of Parliaments very much demonstrates. Back home in Northern Ireland, we know all too well the damage that political violence can do.”
“He always has a calmness, and in this debate we will see how calm he can be when it comes to answering all the questions. I wish him well. The hon. Member for Cities of London and Westminster referred to Jimmy Lai, and I wholeheartedly agree with what she said. He is deteriorating, health-wise, in a Hong Kong prison on trumped-up charges made by the Chinese Communist party. It is important that we, in this House and elsewhere, take a stand. For decades, democracy has been used across Great Britain and Northern Ireland to ensure free and fair elections. With our universal suffrage for all citizens aged 18 and over, the separation of powers and the rule of law that all must follow, democracy in the United Kingdom has delivered representation and accountability, but it must always remain resilient, fair and inclusive.”
“It is a pleasure to serve under your chairship, Sir John. I commend the hon. Member for Cities of London and Westminster (Rachel Blake) for securing this debate. It is an absolute pleasure to speak in this debate, as the importance of democracy lies in the protection of rights, the accountability of power and, indeed, public participation. That is what gives each and every individual of this great nation of the United Kingdom of Great Britain and Northern Ireland, and beyond, a right to civil liberty. I am honoured to speak in support of that. I welcome the Minister to his new role as the Under-Secretary of State for Foreign, Commonwealth and Development Affairs. He is probably glad that he is no longer in charge of the Whip. He hopefully has an easier job. I look forward to his contribution.”
“Member for Romford (Andrew Rosindell), has tabled an early-day motion on the murder, and I have tabled one as well. Those in my constituency from older age groups have also outlined how they are equally as shocked and saddened. Charlie spread the word of God, the word of family, faith and freedom, and the importance of conservative politics today. I do not care what someone’s political aspirations or religious views are—they are not important. The fact is that no individual on this Earth deserves to have their life ripped away from them.”
“My hon. Friend is absolutely right. Nothing grieved me as much, and probably grieved others in this House and further afield, as those awful remarks that were almost rejoicing in Charlie Kirk’s murder. I find it almost inconceivable to comprehend that, especially when a wife and children, and many others, are grieving. It cannot be overestimated how loved and well respected Charlie was, especially among the young people of this generation. I have some seven staff who work with me, and there are four young ones among them. Those four are in their 20s, and they were genuinely devastated by the news—they said they felt grief and loss. That tells me that the impact of the murder of Charlie Kirk went far beyond America and across this great nation as well. The shadow spokesperson, the hon.”
“There are many concerns that people have. We should be careful with our words. I try to be careful with my words in this House, and I hope that others do the same.”
“I agree that we have the right to freedom of speech, and it is very important to have that. Charlie Kirk took full value of his right to speak. Tommy Robinson, whom I disagree with very much, has a right to speak as well. What we need to be careful about in life is this. I was speaking to the hon. Member for Glastonbury and Somerton (Sarah Dyke) about how when I am on recess I spend at least two half days on the doors, just to keep in touch with people and understand what they are thinking. The issue of immigration is massive. Now, I may not agree with all the things that are said about immigration—I have my own point of view—but I understand that many people worry about immigration. Those are not the people who are going out to wreck and smash; they are ordinary, middle-class, churchgoing people who have concerns.”
“I might disagree with many things, and I probably disagree with many of the votes that are cast in this House, but that does not stop me being respectful to others. That is something we should all be trying to do.”
“The right hon. Lady is right. That is fundamental to the society we live in and the way that we move forward. Freedom of speech is the very essence of democracy. Let me be clear that murder does not silence. As Erika Kirk stated: “If you thought my husband’s mission was powerful before, you have no idea…what you have unleashed across this country and this world”. Freedom of speech—that viewpoint—must be maintained. Charlie’s message mattered to people, democracy matters to people and freedom of expression matters to people. This wonderful United Kingdom of Great Britain and Northern Ireland matters to people. As the right hon. Lady said, having respect for other people’s opinions matters; it matters to me and everyone in this House. Personally speaking, I try to get on with everyone in this House.”
“Those who share his values and feel silenced by these acts—and there are many—should not forget the importance of democracy and how many people before us fought for our rights in wars throughout history. I look to the Minister for his commitment to respect and freedom of expression, and for condemnation of these horrific acts of political violence. We must do more in this great nation, this United Kingdom of Great Britain and Northern Ireland—always better together—to stand up against them.”
“The hon. Gentleman is most kind. I serve my God and saviour. That is who I try to represent in this House, and that is my purpose for being here. Political violence undermines democracy by disrupting peaceful political processes and intimidating others. On the International Day of Democracy, I celebrate those who uphold democracy. The hon. Member for Cities of London and Westminster did so in her introduction, as did everyone else who spoke, and others will do the same. Unfortunately, we live in a world where those with violent vendettas seek to silence and take over, and we must never allow that to happen. Democracy without morality is not possible. We must not forget those who stood up and fought for the principles of democracy. Charlie wanted to be remembered for his courage and his faith, which will never be forgotten.”
“I commend the hon. Lady for introducing the debate. She is right to highlight the issues of coastal communities, where there are very many difficulties. My constituency suffers from coastal erosion, for example, which has been worked on, but there is also the potential to produce clean renewable energy. Does she agree that there is, perhaps, an opportunity for the Minister and the Government to put their minds and money into harnessing that energy for the benefit of all communities throughout the United Kingdom of Great Britain and Northern Ireland?”
“I believe it does the same for people across this great United Kingdom—for people in Great Britain as well.”
“I commend the hon. Lady for bringing this debate forward. Although I am not extremely up to date on fashion—I am probably not a “Dedicated Follower Of Fashion”, as the song goes; my wife knows that for definite—I can certainly appreciate the opportunities that it brings for young people across the UK. A young lady from Northern Ireland whose name is Hope Macaulay has founded her own brand, Hope Macaulay knitwear. She showed her graduate collection at London’s Graduate Fashion Week and in London Fashion Week as well. Does the hon. Lady agree that, along with offering culture, London Fashion Week can offer young aspiring designers real opportunities to get their products on show to support and boost their careers? That is what it does for some of the people in Northern Ireland.”
“I commend the hon. Lady for securing this debate. As she knows, I chair the all-party parliamentary group for international freedom of religion or belief. We speak out for those of Christian faith, of other faiths and of no faith, because we believe that everyone should be treated equally. Does the hon. Lady agree it is vital that we enable people of all faiths to access facilities to ensure that their loved ones’ wishes for their burial or cremation are respected, and even more so when it comes to the expression of that person’s faith and deeply held belief?”
“I wish to pay tribute to the probation officers in Northern Ireland, who do an excellent job. I have met them many times, and they are magnificent. On many occasions they have to deal with young people who, due to peer pressure, find themselves influenced to do things that they normally would not do. Restorative justice is one way to try to make things better. Is there a direct strategy within Government to ensure that restorative justice is used to rehabilitate young people and give them the chance of a better life?”
“We need to step up now before the backbone of our economy breaks under the additional strain. Employees deserve rights, but small businesses need support. We cannot have one without the other, so I ask the Minister how we can get that balance. How can we ensure that small businesses can keep employing people and will still be in business next year, while also ensuring that workers’ rights are protected?”
“The pressure on the high street is something that I have not experienced for a long time, but I see the pressures there—when people go, they are not replaced, and everyone is working that bit harder to make ends meet. Tesco can weather the storm with its small profit margin but big reach, because that is how it works, but the local corner shop is not in that position. We must ensure that we support small businesses with the financial help to which the companies with a bigger turnover should not be entitled. I know that the Minister’s reply will give us some hope that I can pass on to my constituents back home and to the small businesses, which are a crucial part of the economic life of Strangford. Staff must be supported, but so too must small businesses.”
“The Federation of Small Businesses has said that sickness absence already costs an average small employer more than £3,500 a year, or £5 billion across the economy. The Employment Rights Bill will see those costs rise dramatically from next April. We need a better focus from the Government and, with great respect, from the Minister and her Department, on helping small firms look after people and get them back into healthy work. I know the Government have said that is part of their policy, and I do not doubt it, but we need to see how that is going to work. There is a clear impact for businesses, whose national insurance contributions for staff have risen, whose energy costs have spiralled out of all proportion, and whose staff wages have increased while the public’s disposable income has stagnated or decreased.”
“Four in 10 businesses —some 39.6%—had a turnover of less than £100,000, while a smaller 12.8% had a turnover exceeding £1 million. These are not our Tescos and Waitroses, with their human resources departments and access to civil service occupational health services. These are small shops, for whom paying £250 for an occupational health referral body is a big deal. The impact on small businesses in my constituency is absolutely ginormous and will have great effect. They include local restaurants that cannot afford to pay their staff sick pay and get other staff in to replace them. They either step in themselves and do their own work through the night, or staff all work even harder than they already are to take up the slack, because they understand the financial pressures.”
“It is an absolute pleasure to serve under your chairship, Dr Murrison. I thank the hon. and gallant Member for Spelthorne (Lincoln Jopp) for his passion on this topic, which he illustrated incredibly well in his contribution. The issues that he raised are the ones that were in my speaking notes to highlight to the Government yesterday during the Employment Rights Bill debate. What a pleasure it is to see the Minister in her place. I wish her all the best for the future. I am sure her energy and enthusiasm will help her along the way. We are all very aware that small businesses are the backbone of the British economy, as the hon. Member for Spelthorne said. In March 2025, some 89.3% of businesses in Northern Ireland—72,465, to be precise—were micro-sized, with fewer than 10 employees. Only 2.2% of businesses had more than 50 employees.”
“I commend the right hon. Gentleman on securing this debate. It unites the House with its purpose. It is clear within the rules that MPs are accountable for their staff and their conduct and that there will be repercussions. Does he agree that the Prime Minister is accountable for his appointment of the UK ambassador to the United States of America, and the same rules should apply?”
“I commend the hon. Lady for her wisdom. There are many measures in the Bill that the DUP supports and sees as commendable, but I would respectfully say that we have some concerns about reducing the length of custody for offenders, and our concern is sufficiently grave that we, as a party, will be supporting the reasoned amendment. I am sorry to say that, but I have to put it on record. There are many things that are good, but that is not good.”
“I was holding my breath on this one. I congratulate the hon. Gentleman on securing the debate. He has given three examples of things that have happened. Does he agree that in a world of grey, it is imperative that the conduct and professionalism of our police forces is black and white and that officers understand that once they put the application form in, their conduct must be of the highest standards, and this will be enforced at the highest level?”
“Today, I attended the Adoption Barometer event, which many other hon. Members probably also attended. It showed that adopted and fostered children can have not only trauma and other medical issues but educational issues—it is a double whammy for those who look after those children. Does the hon. Gentleman agree that, in summing up, perhaps the Minister should consider the double issues facing foster parents and foster children?”
“I thank the Minister for his answer. It is quite clear that people have had their lives saved through scientific experiments with animals, and we thank the scientists for that. At the same time, a growing number of people have grave concerns, including my constituents and probably the Minister’s constituents as well. Can he assure us that when it comes to doing animal experiments of any sort, the priority will always be the people who can be saved as a result of the experiments, but it will also be the care of the animals? That is what my people want, and I think it is what everybody wants.”
“The Minister is an honourable man, but our disquiet and our constituents’ concerns run very deep. While I welcome the improved legislation in place to deal with the issue, the fact of the matter is that once again—I say this with great respect—the Government are being seen nationally as weak on criminal activity, and particularly on the action of the three defendants. When will the Government remind the world that this great nation, the United Kingdom of Great Britain and Northern Ireland, is a strong nation that meets our enemies face to face and on any footing? Will the Government send the message that any foreign operatives on our soil will be rooted out and will pay a price for working against this sovereign nation?”
“We welcome many aspects of the legislation, but I put this question on behalf of my small businesses. They say that sickness absence costs them £3,500 a year—it costs some £5 billion across all the United Kingdom of Great Britain and Northern Ireland—and they are worried that the legislation could dramatically raise their fees and costs for the next year. How will this Bill support small businesses that literally cannot afford to pay sick pay as well as hire someone in the place of the sick? That is a constructive question, and my small businesses need the answer.”
“I commend the hon. Member for securing the debate. In my office, as I suspect in everybody else’s, benefits are the first issue of importance and housing is the second. One possible solution—I want to be constructive, and I showed him this suggestion—is to focus on building smaller social housing units, enabling older couples to move out of family homes, which are larger and more difficult to heat. That would enable younger families to stay within their community and older people to have homes that are easier to heat. When it comes to solutions, it is also about that.”
“In 2023 alone, an estimated 7.7 million people underwent cosmetic and aesthetic procedures ranging from botox to chemical peels, fat dissolution and facelifts. They are all unregulated, and all of them can go wrong, leaving irreparable damage. That is what we need to make people aware of at all stages.”
“That is why they go to Turkey, where these procedures are cheaper. Is there regulation? No, there is not. Should there be? Yes, there should. Those are some of the things we need to see. If there is no regulation and no built-in protection, there is a clear danger. I am pleased, as always, to see the Minister in her place. She and I are often in the same debates; I am always one of those with questions, and she is always very helpful in trying to respond to our requests, so I look forward to her answers later on. I am also pleased to see her retaining her position in the Health and Social Care Department; that tells us all that she is a safe pair of hands, and the Government and the Prime Minister recognise that.”
“In 2022, Ards and North Down borough council, in conjunction with other councils in Northern Ireland, wrote to the Department of Health to ask for better regulation of cosmetic treatments in Northern Ireland and for a licensing scheme for non-surgical cosmetic procedures to be introduced. All those councils recognise a need to do something above and beyond what has already been done. In the absence of a licensing scheme, they strongly advise anyone thinking of having a cosmetic treatment to read the advice they have put up on the website, which lists the important considerations. That is great for those who have considered procedures and are looking for a safe way of getting them, and for those who are trying to find the cheapest solution— I hate to say it, but more often than not, people are driven by the cost factor.”
“There must be controls; there must be insurance; there must be a way for those procedures to happen in a safe and secure way. So many disasters have taken place, and unfortunately deaths as well. In my Strangford constituency, so great is the concern that my local council, Ards and North Down borough council, has put up guidance on making clear choices. The council does not have responsibility for this matter—it is the Department of Health’s responsibility—but the fact that it has done that in my area tells me that the councillors have been contacted by their constituents about these issues and that they feel it is important to put up the signage with guidance on making choices. In Northern Ireland, our local councils have no responsibility for health, so the fact that the council has stepped in shows the depth of concern felt locally.”
“We have all read the terrible stories of procedures gone wrong. Most of those that I am aware of are of people who went overseas. One person went to Turkey for a hair transplant—to be facetious, I probably need one very badly, but there is very little donor area around the sides of my head to help. Joking aside, people go abroad to have surgical cosmetic changes made, such as butt lifts, which I understand caused the death of one person, lip lifts, which have left some people disfigured, or breast enhancements, which unfortunately have also led to some deaths. I have tabled questions on this very issue, asking the Government to consider legislation to ensure that there is a system, a regulation or a methodology applied for those who go overseas for these procedures.”
“It is a real pleasure to serve under your chairmanship, Sir Desmond. I am sure that when Jan Spivey went to see her MP, the hon. Member for Putney (Fleur Anderson), it was a meeting between two enthusiastic people—not just the one. It is lovely to see the hon. Lady here, having stepped away from the Northern Ireland Office, to make a contribution in today’s Backbench Business debate. This always says a lot about the individual person, and I am very encouraged to see her here. She is a friend, of course, but none the less we are very pleased to be together. I thank the hon. Member for Bromsgrove (Bradley Thomas) for highlighting this issue. As he rightly says—indeed, as everyone in this debate will say—it is of great importance, given the increasing usage of non-surgical procedures.”
“I think everyone today will speak from the same Bible or hymn book, if that is the way to put it; we will all push for the same things. I am very keen to hear the Minister give us some answers on how we can prevent these life-changing consequences of a botched job from ever happening again.”
“The campaign group Save Face, a register of accredited practitioners and clinics, received 136 complaints in Northern Ireland last year about injectable complications. These people have been disfigured; some may remain like that for years, and some of the effects will last for life. To have no regulation in this field seems absolutely crazy to me. It is difficult to understand why we regulate—rightly so—the fostering of animals by animal shelters and yet allow poison to be injected into a 16-year-old’s face by any Tom, Dick or Harry. My goodness. Can you believe it? It is incomprehensible. We need to work on this issue at some pace across the United Kingdom of Great Britain and Northern Ireland. I look to the Minister to ensure that regulation is introduced as a matter of urgency.”
“I know councils have taken the initiative and have been to the Health Minister and Department in Northern Ireland to ensure that this happens, but a start made here could provide the initiative and the fillip needed to ensure that Northern Ireland follows quickly. If we are not legislating for the devolved Administrations, they too must have the information and the capacity to introduce legislation similar to that we hope to see here. Further, we need to do this on a quicker timescale. I was never blessed with much patience, but I have gained it as an elected representative. I know the very procedures that we hope to push along take time, but some urgency in this matter is important.”
“I say with great respect, Sir Desmond, that it seems idiotic that we have requirements for a dental procedure, as we should have, but nothing for cosmetic procedures or similar. It again poses a question, and we look to the Minister for a helpful response. This simply has to stop. I know that the Government and the Minister are absolutely of the same mindset as those of us here, and have every intention of bringing in legislation. I wish to ensure that there is UK-wide legislation. My request, as always—the Minister probably knew this was coming before I got to my feet—is to ensure that we in Northern Ireland are encouraged to have similar legislation.”
“The hon. Lady has just reinforced the need for this debate that the hon. Member for Bromsgrove and others have put forward. These procedures need to be regulated and legislated for. Rules that people can rely on for coverage and security need to be formed and put in place. As we know, the Government-approved register for medical aesthetic treatments received more than 3,000 reports of complications or adverse outcomes linked to cosmetic procedures; 48% involved women aged between 18 and 25. I believe that is only the tip of the iceberg. When I read this point in my research, I said to myself, “My goodness, in Northern Ireland, under-18s are allowed to access non-surgical procedures.” Children who need parental consent for a filling at the dentist do not need consent to go for lip injectables. They then have no recourse. Really?”
“To conclude, organisations such as the Consumer Council are there for a reason. It is great that they are in place to support consumers, especially when large amounts of money have been paid. It is a bit of an initiation for the Minister today, but I look forward to what he will tell us. I hope that he will commit to ensuring that the people of the United Kingdom of Great Britain and Northern Ireland are protected, and that more will be done across these nations collectively so that people get value for money and decent services. It is what they pay for and what they deserve.”
“As I have noticed myself over the last few years, there is no doubt that goods and services are getting much more expensive. The hon. Member mentioned the issue of chocolate as an example; I have found that there are fewer peanuts in the bag. I love nuts, and Brazil nuts in particular, but I have noticed that they are getting smaller—perhaps the crop has not been good, but I suspect that is not the reason. It is because they are chopping them in half and into quarters, and there are fewer of them in the bag than there used to be. I can understand the logic behind it—it is to keep the cost the same, by reducing the amount in the bag—but that is an issue for consumer affairs. Is there somewhere people can go to? They need to have some contact and the ability to speak to support when they have a question to ask.”
“Member for Warwick and Leamington has previously raised the importance of transparency in pricing, especially online, and he mentioned it today as well. He is absolutely right. For example, with hotel or flight bookings, the add-ons are often left until the very end, and are not transparent. We see these offers of flights to, for example, Cyprus for £59, and then we find that there is an extra cost for baggage. If we want an aisle seat, that is another £20. Before we know it, that £59 has become £159. Those add-ons are an issue for consumer affairs. Those questions are asked in my office every week, as I suspect they are asked in the office of the hon. Member and other hon. Members. Prices are never included in one figure, which can leave the consumer extremely confused.”
“As hon. Members can imagine, they had saved for years—I know them personally—and paid a significant amount for their new build home. They were fortunate, probably, in this day and age to have a good deposit to get them on their way, but to this day, they are still having issues in relation to their snag list. Some 20 months later, minor issues are still unresolved. Again, the Consumer Council and Consumerline have been very proactive and helpful in trying to sort those matters out. That matters, because after all the avenues have been exhausted, if the issues are still unresolved, the only route to go down is a legal one, which would add more cost for that young couple who just want to enjoy the home that they worked and saved so hard to purchase. The hon.”
“We have to make sure that if a parking ticket is handed out, it is done within the legislation. For instance, when people park at a shopping centre in an area for certain people, or in a private car park, the law is often not clear, and there is an element of greyness. On many such occasions, we have contested parking fines and won, simply because the law is unclear. The ordinary man or woman who finds themselves with a parking ticket probably says, “Oh, I’ll just pay it,” but sometimes, they do not have to. There are occasions when they should make contact with the Consumer Council or Consumerline and check their rights. I want to highlight a consumer rights issue that I have been dealing with in my office. I was approached by a young couple who had just purchased their first home—they called it their forever home—at the start of 2024.”
“I have to say that my office and I have a great working relationship with it. We have been in touch regarding faulty goods, scams, service issues and unfair contract matters. Another notable organisation back home is the Consumer Council for Northern Ireland, which is mainly for issues relating to energy, water, transport or postal services. The list of issues that comes before us as MPs is ginormous. The Consumer Council has also been crucial in providing support for parking fines, which have become an increasingly massive issue in my constituency. Indeed, not a week goes by that we do not have one or perhaps two parking ticket issues—it could be that someone has parked in a disabled section that is not marked, or perhaps there is no sign on the road.”
“To be fair to British Airways, it reimbursed everyone on that flight. Even though the flight was showing on the board, I found out that it had been cancelled from a disabled guy who was taken through by assistance personnel. When he got through to the far side, he said, “Jim, this flight’s not on, you know.” I said, “What do you mean—it’s on the board?” He said, “No, it was cancelled three weeks ago.” Again, this was a case where consumer rights came into play. To be fair to British Airways, I had a meeting with the chief executive, who recognised the problem and the reason for it. He made sure that every one of the passengers that day was reimbursed or got another flight in lieu. In Northern Ireland, we have Consumerline, where people can seek advice and report any issues that they have.”