Dame Meg Hillier
MP for Hackney South and Shoreditch · Labour (Co-op) · United Kingdom
“On a point of order, Madam Deputy Speaker, I have huge respect for the Minister, but she has said that she will not take any interventions. She is a very good Minister, and I trust that she will answer in detail the points that have been raised in the House today; having discussions with her and the Government after the debate is too late…”
“My hon. Friend talks about who makes our laws, and she has talked in articles that she has written about the primacy of this place. If the Bill goes forward, is she willing to accept amendments?”
“I welcome my right hon. Friend to her place and thank her for that response, which demonstrates the complications of these schemes. I asked the National Audit Office to look into this, and yesterday the Public Accounts Committee published its report on compensation schemes, suggesting that a central body be established.”
“I am pleased by my right hon. Friend’s answer, but she is in a unique position across Government to ensure that we are protecting not only women, but those who are blind or have visual impairments, who really value this technology.”
“I welcome the Chancellor’s clampdown on speculation and leaks ahead of the Budget; it is certainly an important step he has taken. On the issue of certainty, the National Wealth Fund is a critical investor in crowding in private investment around the UK. I noted that he has changed the remit.”
“Further to the points made by my hon. Friend the Member for Bournemouth East (Tom Hayes), it is important that we talk here and that we have diplomacy, but what practical actions are the Foreign Office and the Ministry of Defence taking to ensure that there is a review of physical defence and security, so that we send a clear message to t…”
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“It is a pleasure to serve under your chairmanship, Ms Buck. I congratulate my hon. Friend the Member for Ealing Central and Acton (Dr Huq) on securing the debate, and I thank the Backbench Business Committee for granting it. I represent the Homerton hospital, which is a foundation trust, and a clinical commissioning group in Hackney that has good, clear clinical outcomes in a very deprived population. The level of deprivation is such that we have underlying population health outcomes that are not good despite the good healthcare available locally. There is huge pressure on GP surgeries across east London in particular and London in general. Funding for the minimum practice income guarantee is under threat, and recruitment of GPs is very difficult now.”
“No doubt there is an problem there and the NHS should begin—I hope that it is beginning—to use its purchasing power to tackle that, but the foundation staffing model for hospitals, which is designed to fit the budget allocated by the Department, often has too few staff to deliver the required health outcomes. The NAO has uncovered the fact that 61% of temporary staffing requests in 2014-15 were to cover vacancies, not emergency cover.”
“However, we know that health workers cannot afford to live in London and work locally; that is often true of doctors on good salaries, let alone anyone on a lower salary. There will be a real crisis if we cannot recruit health workers, and I will touch on that issue in a moment. NHS England is keen to lay the blame for the financial crisis in acute trusts at the door of agency staff costs. The Secretary of State announced a cap on the pay rate in October, but the National Audit Office found that that is not the underlying problem. We also touched on the matter in a Public Accounts Committee hearing. It is the volume of agency working, rather than the rate paid, that is the bigger problem—the vacancy rate, requiring backfilling with agency workers, rather than the amount that they are paid.”
“I am sure the Minister will do that, but I am happy to share anything I receive from her. I am sure she will not be writing me secret letters, and even if she told me that she was I would ignore her, so I hope she provides information that is fully public. There is a real concern about health workers being unable to afford to buy homes. When a group of local MPs met officials from the Barts trust after one of the trust’s more recent crises—it was around the time of, or just before, the general election—we asked them about the release of land for health workers. We got the distinct impression that those running the trust at the time—we have had new management in since—did not think that it was their responsibility to provide housing; the process was just about disposing of the land to fill the black hole in the trust’s budget.”
“Young people come and live like students, but when they want a home of their own, a spare bedroom for a child, or just a lifestyle that they think befits their status and age, they move out. We have a crisis across the board, but particularly for the NHS. I hope that the Minister will answer some of my questions about how housing can become a key concern for her Department as well as the Department for Communities and Local Government, which delivers housing. My worry is that if the Minister and her colleagues do not lobby hard, the problem will be forgotten in the overall housing crisis and will become a major crisis for public health and health and wellbeing in London.”
“The figures and the available data about who is needed, together with the problems that I have mentioned to do with GPs and recruitment of hospital and other health workers, could have been predicted. That is something on which I want the Minister to respond: surely, if there is a prediction, there is a need to be able to react quickly, so that training places are available and people are encouraged to take them up. That way, we would ensure that there were enough health workers. To return to the issue of housing, it is at crisis point in my constituency. Someone on quite a good income cannot afford to buy or to rent in the private sector and will not have a hope of getting social housing, so we have a vast turnover of people.”
“In addition, there is an increasing proportion of unfilled training places—the figure was 12% in 2014-15—and an increasing number of younger GPs are leaving because the job is becoming untenable, with 12-hour days typical. Many GPs just do not want to do that. We need good access and support in primary care to make it work. The Public Accounts Committee has recently looked at another issue that is worth highlighting, which is the management and supply of NHS clinical staff. We would acknowledge, although our report is not yet out, that in an organisation the size of the national health service, getting things exactly right will always be complex.”
“No doubt the Minister is being lobbied; perhaps she can advise us. The cost to hospital trusts of the agency staff who fill in the gaps—they could be full-time workers from overseas or from the UK—has risen from £2.2 billion in 2009-10 to £3.3 billion in 2014-15. I do not have much time to discuss GPs, but we know that that is a big issue, given the demand on the health service at primary care level in particular. On national figures, recruitment of new GPs is slow and early retirement is a looming crisis. If the Minister has not been alerted to that problem, I hope she will look into it. It is not a new phenomenon, but it is getting worse. Between 2005 and 2014 the proportion of GPs aged between 55 and 64 who left approximately doubled.”
“My hon. Friend anticipates what I was going to say—or perhaps it is just that we are all dealing with the same problems. Will the Minister outline what conversations her Department and NHS England have been having with the Home Office about the issue? We have seen many changes in the immigration rules, and they affect what happens. We should be recruiting and training British citizens and enabling them to earn a living, although I have no problem with other people working in the NHS. When we have problems with recruitment, of course it is right to look overseas, and many of our hospitals are well staffed by people from all round the world; but if those people cannot meet the threshold, they will not be allowed in, and that will cause a problem. I know that it is also causing concern to NHS England.”
“My hon. Friend underlines my concerns. Is she also concerned about the advent of PropCo? It took land away from Hackney, and we now have no control of it locally. It would do more for health outcomes to turn that hospital land into good-quality housing, rather than luxury flats, which are unfortunately becoming the norm in Hackney.”
“I thank the Minister for giving way, because I know she is trying to cover a lot of ground. Long-term planning is sensible, but is she not concerned about a five-year plan when at the same time major transformation is being required of acute hospital trusts through NHS Improvement—again, not a problem in itself, except that it is to be in very short order? Is there not a contradiction between a five-year plan and the short-order demands of the improvement plan for trusts, just to make their books balance?”
“Friend, but because the whole of the cross-party Public Accounts Committee has looked into this matter in great detail and supports her proposal. The Bill proposes a small change that would be well worth implementing.”
“He has also announced that he is reducing corporation tax to attract more multinationals to this country. Despite his promises, however, it is not at all clear that multinationals will pay more tax. What we really need is tax transparency, and I echo the comments by the hon. Member for Amber Valley (Nigel Mills) on that point. I also commend to the Chancellor the 10-minute rule Bill unveiled yesterday by my right hon. Friend the Member for Don Valley (Caroline Flint). We as citizens and Members of Parliament cannot tell whether we will secure more tax from multinationals unless we have more information. I commend that Bill to the House, not just because the Chancellor should, if he has any sense, be listening to my right hon.”
“I expect the Chancellor had great hopes for today’s Budget announcement, but the backdrop to the Budget has not been good for him, with growth forecasts going down. Today he has set out a Budget that bets the bank on an uplift in 2019. I have not yet had a chance to go through the Red Book, but I bet that there is more hidden pain for many of my constituents in the depths of this Budget. I want to touch on a couple of the Chancellor’s points that I broadly welcome. On tax changes, the Public Accounts Committee, which I chair, has looked closely at the issue of multinational tax avoidance. Only recently, we were looking at the issue of VAT avoidance on marketplace platforms. I therefore welcome the Chancellor’s announcement that these issues are finally going to be tackled.”
“Returning to education, the national funding review is important, but we must not cut funding to London schools and their pupils because those schools will then decline. We have seen success and must not jeopardise it. Bursaries for nursing students have been lost and we now have loans for further education, so the next rung of the ladder for the aspirant people at the bottom—they are aspirant in Hackney—has been knocked out by the Government, making getting on in life harder to do. The Government must start ruling for the entire nation. It is a tale of two nations and this Budget simply underlines that.”
“Thanks to Government policy, even social housing will be out of the reach of many following the imposition of pay to stay and the bedroom tax on households that may have no financial resilience and uncertain work patterns, meaning that they may be in and out of claiming housing benefit. Such households can suddenly be hit by a tax on their extra bedroom of £14 a week, which can accumulate over time and cause real problems. On childcare, many local childminders are finding that providing the places that the Government are requiring them to supply is unaffordable on the money that they are paying. Even when the Government say that they are helping, they are not helping many households in my borough.”
“The Public Accounts Committee has expressed its concern about the merger and worries that it represents a down- grading of project management over the importance of infrastructure development. While I want such development, I look to the Chief Secretary to the Treasury and urge him to watch the merger closely, because the MPA was an ally of the Treasury, the taxpayer and those of us with an interest in watching taxpayers’ money. It does not pay to be poor under this Government. I represent one of the most divided authorities in the country. There is some great wealth, but a high level of poverty too. In reality, the Chancellor’s jobs growth relates to far too much low-wage, part-time work, which is just not enough to live on in Hackney, where the average house price is £500,000 and where private sector rents are soaring through the roof.”
“Again, the Chancellor paraded several measures, including Crossrail 2, which will be coming to my borough. I welcome the fact that the Hackney to Chelsea line will finally be delivered. However, on 1 January the Major Projects Authority merged with Infrastructure UK to create the Infrastructure and Projects Authority. The Public Accounts Committee has long been a champion of major project management, which is vital in the delivery of our future infrastructure. The MPA began to do a job on that, but if we do not have someone watching how projects are delivered, there is a big risk of waste along the way, particularly with long- running projects that can stretch across many Parliaments.”
“Friend the Member for Bristol South (Karin Smyth) and met the local enterprise partnership, an interesting body made up of many private sector individuals doing many good things in Bristol. The LEP covers five local authority areas, so if any projects fail in delivery, where does that risk fall? It falls on the council tax payers of each authority, not on the private sector partners who give up their time to try to support economic development in that area. I am not knocking people who want to contribute to the growth of their area, be they from the private sector, the public sector or wherever, but it is important to remember that taxpayers’ money is being spent and that it must be followed and well spent. Risk and accountability must be combined. That brings me on to infrastructure.”
“We need to follow the taxpayers’ money to ensure that they and Parliament know how it is being spent. As the money is devolved down the system, unless there are clear accountability frameworks and assurances from Government about how it is spent, that can provide a cover for waste and mismanagement. It can also be a cover for the Government’s underfunding of major regions of the country and major policy areas. For example, as health funding is devolved through devo-Manc, how do we know that the Government are giving enough money to Manchester to deliver healthcare for its people? How can we know that in any area of the UK? That is the problem, and it presents a challenge to the National Audit Office, a servant of Parliament, in helping us to do our job. As for accountability, I visited Bristol with my hon.”
“For example, the Durand Academy has become a cause célèbre for how a lack of accountability can lead to bad management of the taxpayer pound. If a chain goes bust, that has a wider ripple effect. Even at this late stage, I ask the Secretary of State for Education to abandon this monolithic approach to school provision. It sounds like freedom of choice, but the Government are imposing a model that will absorb energy and take time away from the real issue: educating children for the future. The Chancellor paraded his devolution credentials. I started my time in politics believing and have always believed that power should be devolved to and exercised by the most appropriate level. This is another area of concern for the Public Accounts Committee and I offer the Chancellor a word of caution.”
“In spite of our embracing academies, among other school models, they are not a simple solution. The structure is not what makes education good. We need good teaching and good leadership. That is what gets results. The constant recent changes to schools—curriculum change, structural change, funding change—mean more upheaval. Academy status is unsustainable in practice for small primary schools, which will force them into chains. That is a concern of not only the Public Accounts Committee, but the chief inspector of schools, Sir Michael Wilshaw, who has warned that academy chains are not a solution to the problem in their own right and can actually mask problems. The Committee is also concerned about the many risks involved, particularly around accountability.”
“My Committee will continue to look rigorously at that and will provide reports to the Chancellor and the Secretary of State for Health so that they get the message. I hope that they take our comments as seriously as we mean them. On education, we heard in a leak or trail for the Budget, which seems to be the common approach nowadays, that all schools in England will become academies. My borough of Hackney is no stranger to academies. When they were first unveiled, Hackney’s schools were among the worst in the country. I pay tribute to the Mayor of Hackney, Jules Pipe, who took what was on offer from the Government and turned it into something that realises the ambitions of Hackney’s young people. With the huge work of Hackney’s heads and teachers, our schools are now among the very best in the country.”
“Great work is being done to try to bring that figure down, but promises that NHS Improvement will bring in efficiencies to resolve the problems within a year are over-optimistic. Even the head of NHS England told our Committee that that was too steep an efficiency saving. He said that around 1% to 2% might be the right amount. It is time that we had a national conversation and reached an agreement about how we are to fund our NHS. It is not good enough for Chancellors to treat it as a political football. The matter must be resolved. Demand is growing, and yet we are expecting so-called efficiency savings, which are undeliverable. I am unconvinced that the NHS is on a secure footing for the future.”
“In our hearing, we uncovered the fact that hospitals are setting their structures, budgets and staffing to meet the financial settlement that is passed down to them by the Department of Health. Then, inevitably, they have to backfill to meet the growing needs of patients by, for example, employing far more temporary staff on higher rates. They are therefore struggling to maintain their budgets. That is being exacerbated by the push five years ago by the Chancellor—the self-same man who was at the Dispatch Box today—for 4% efficiency savings year on year in the NHS which has now come home to roost. In 2014-15, our acute trusts had a net deficit of £843 million. More than three quarters of our acute trusts are in deficit this year.”
“That certainly looks like a step in the right direction, but my point is that we need to be able to see exactly what companies are doing. Transparency is the other side of that coin. I know that the hon. Lady broadly agrees with that position. One thing that the Chancellor did not mention in his speech today was the national health service, which we know is in financial crisis. Only yesterday, the Public Accounts Committee’s report on acute hospital trusts was published, but two other inquiries have taken place since we held that hearing and they show the real deep-seated financial problems in the NHS. There is a £22 billion black hole ahead, and the financing of our health service is all the wrong way round.”
“Does my hon. Friend think it is an interesting contrast that the US chief executive of Google was paid a salary package of bonuses, shares and so on worth about £130 million, and Google’s tax settlement with HMRC for a 10-year period was around the same amount?”
“As the hon. Gentleman is probably aware, the Public Accounts Committee recently held a hearing on teacher training. We discovered that, after an eight-week course—sometimes it did not even last eight weeks—a staggering number of teachers who had not been qualified to teach certain subjects to a higher level qualified to teach them to our students and young people. Does he not think it is more important to sort out having qualified teachers in the classroom than to force every school into academy status?”
“I am concerned that a senior Cabinet Minister could have cited a cross-party report of a Committee of this House so wrongly. I seek your advice, Mr Speaker, on how to make sure that this sort of thing does not happen again.”
“On a point of order, Mr Speaker. In Treasury questions on Tuesday, in response to a question from my hon. Friend the Member for Dewsbury (Paula Sherriff), the Chancellor of the Exchequer cited the recent report by the Public Accounts Committee on corporate tax as having given Her Majesty’s Revenue and Customs a “clean bill of health” with regard to the tax settlement with Google. That is, in fact, wrong. I could not believe it at the time, because I could not believe that the Chancellor could have made such a mistake, but I have checked the record. In contrast to what the Chancellor said, the Committee raised a number of concerns about the settlement and said that we could not conclude whether it was a fair deal. It was a “don’t know”, rather than a clean bill of health.”
“The Chancellor makes great claim for his policy, but in inner-London in my constituency, housing is a real crisis. This morning I met the head of our clinical commissioning group. We have a crisis in GP recruitment and in hospital doctor appointments. Even highly paid doctors cannot afford to get on the housing ladder in my constituency, and that is causing a crisis in public services. What will he do about that?”
“This issue is big in my constituency of Hackney South and Shoreditch. There is an invidious part to this tax. If two children are of an age when they are supposed to share a bedroom, but one is within reach of their next birthday, when they would qualify for their own bedroom, the family are hit by the bedroom tax. So it is a fluctuating tax that hits people particularly hard.”
“In parts of London we are seeing people pushing to get two-bedroom properties because they are frightened they will be hit by the bedroom tax, but that also reduces, if there was availability, the stock for people to move down to, if they have the extra bedroom, so it causes a squeeze in both directions.”
“My hon. Friend is rightly highlighting the practical difficulties and the unfairness of the policy. Does he think that the fact that there is not a single Government Back Bencher present suggests that there is not widespread support for its implementation, even if it is Government policy?”
“This is about not just ideological party politics but people’s lives, futures and opportunities. If he believes in opportunity, he needs to have a radical relook at this invidious tax.”
“My fear is that the bedroom tax is ideological, dog-whistle-based politics that appeals to certain people in parts of the country where it is a distant, remote and probably unheard-of policy, but I am stopped on the streets of my constituency by people who want to talk about it, both those directly affected and those whose children are at school with people affected by it or those who live next door to people affected by it. There is general concern overall. The poorest and most vulnerable are being hit from all directions and those without the financial resilience to cope have nowhere to go. The despair and depression that comes through my surgery door is the worst it has ever been. I hope the Minister is really listening and that he will go back with the concerns of hon. Members, which were made in a measured way.”
“I had one woman at a surgery on Monday who had got a good job, but she was still paying off a couple of thousand pounds of arrears from when she had uncertain employment. That is the reality of people’s lives. If the Government are really keen to promote social mobility, they need to give people at that moment in their lives a leg up to help them fulfil their proper ambitions of wanting to work and support themselves, but instead the Government are pulling the rug out from under people’s feet. I hope the Minister has considered the bedroom tax’s value for money and practicality and that he has asked his officials to look at the cost to the Exchequer, let alone the human cost.”
“It is true that it is hard to get one, but they know that if they got such a property and a child leaves home or their circumstances change, the threat is that they will be hit by the bedroom tax and that fear stops people from looking to move into the right sized property. There is not a hope of doing that in the private sector and the risks in moving to a larger property in the social housing sector are also an issue. The Minister must remember that fluctuating employment is a real concern. Many of my constituents are on zero-hours or short contracts and their work and pay fluctuate. Many of them are in arrears because while they have been working, they cannot be sure that every week they will get the hours they need to pay the rent. They are so delighted when they do get a job.”
“Without that it is hard to concentrate on studies or securing a job and that causes stress and strain to the individual and family’s mental and physical health. I suspect that those of us in the Chamber do not have that worry. I know that I can go home to my flat and that it will not be ripped away from me. I am not reliant on anyone but me to ensure that I can keep my home, but that is not the case for so many of my constituents. An additional factor in London is that many households are reluctant to move into properties that meet their needs. Over the years I have had an increasing number of overcrowded families, but increasingly people, even those in two-bedroom properties, do not seek to get a three-bedroom property.”
“Had she stayed in the other property, it would have been cheaper for the taxpayer and better for her. Another constituent, a single mother, is ambitious to get into work and training and to improve herself, but is at the moment unemployed. She has 15-year-old and 10-year-old boys. Under the rules, they are deemed to share a bedroom, so her three-bedroom property is considered too large. What does she do? Does she wait six months for the 15-year-old to reach his 16th birthday and accrue the arrears, or does she try to downsize in that time? Those are the choices—if we can call them that—that people are having to consider day in and day out. They are not good choices. I have worked and campaigned on housing for more than 20 years and one thing I am passionate about is that a stable, secure home is the absolute basis for getting on in life.”
“Her eldest son had left home, so her three-bedroom social rented property was deemed too large. Her landlord was an active manager in trying to get her to reduce the size of her property, persuading her to move to a nearby two-bedroom property with a different social landlord. She thought that that was the right thing to do to avoid the bedroom tax. What she had not really clocked until she started thinking about work again was that the rent for the two-bedroom property is higher than that for the three-bedroom property, which is not unusual in the sector. She has struggled to find work that can cover the rent. She does not want to be reliant on housing benefit, but she will be costing the taxpayer in housing benefit partly because she has moved house.”
“A number of them have expressed the concern to me, which I have passed on to one of the Minister’s colleagues, that they can never increase their hours to full time, although more people are being recruited part time. Many were pleased, some in their first job, and excited to be able to say to their children, “I’m off to work now”—real pride, doing all the right things and doing all the things that Government want them to do and that we know work for people—but then they could not get the extra hours. That causes real problems for them, including paying their housing bills, which is certainly completely impossible in the private sector anyway. I have practical examples to show how the bedroom tax is simply not working. One constituent who came to see me was temporarily unemployed.”
“He is only one example of the many others who have come to me hugely distressed. At the time he was not hit by the bedroom tax, which can be another worry for such people, but my point in mentioning him is to hammer home to the Minister that the Government need to see all their policies in the round. Many of my constituents have no financial resilience and do not have the opportunity to turn to friends and family for it, because their friends and family are in a similarly difficult position. They have nowhere to turn. They might be poor, but there is no poverty of ambition in my constituency. Many people want to do well, to get jobs and to improve their lot, but those sorts of things keep them down, hammering them into difficult roles. People who get jobs in local supermarkets, for example, are often restricted to 15 or 16-hour contracts.”
“He was not very skilled—we all want to see people more skilled up in their jobs, but let us face it and be honest, a kitchen porter will probably not have an employer who gives someone a significant amount of training and development opportunity. He was on the minimum wage and was asked by the Department for Work and Pensions to look for work in zones 5 and 6. That is not unreasonable, and he was certainly willing to work. His wife worked part time to help support the bringing up of their two young children. His extra journey time, however, meant difficulties with childcare times, and the extra cost of travel outside zone 2 to zones 5 or 6 was beyond him. That grown man, who found dignity in work and wanted to find work again, was in tears in front of me in my surgery.”
“Having a lodger might be a solution for some of my constituents, but it is invidious for them to be able to do that because they are in Hoxton, close to Old Street and Silicon Roundabout—I suspect there is not the same opportunity for people in Swansea, Merthyr Tydfil or Cardiff. I am interested in the Minister responding on that point in particular. As I said, the private sector provides no alternative, and even paying some social housing rents is impossible for many of my constituents on the minimum wage, even with the increases due in it. I remember a man who was a kitchen porter coming to one of my surgeries.”
“The likelihood of being able to move to a smaller property in the same area, even through mutual exchange, is very slim. While we are on the subject, will the Minister clarify an issue that came up in a Public Accounts Committee hearing a couple of years ago? Apparently, income from lodgers has no negative impact on universal credit and is completely disregarded. Will he clarify whether that is the case? On Wenlock Barn estate, were people minded or able to have a lodger—this might shock my colleagues from south Wales—they could charge £200 for a room on an estate so close to Old Street and the City of London.”
“Even if it does not affect them now, they worry that it will affect them in future. In my constituency there is no housing stock to move to and no smaller homes that do not already have a huge waiting list. I have been elected in different roles for more than 20 years, and now is the worst time that I have ever seen for housing. My surgeries and those of my council colleagues are full of people desperate to find a home, but unable to afford one in the private rented sector in Hackney. Private rents are now unaffordable. In fact, in the private sector in my constituency, not a single three or four-bedroom property can be rented to meet the housing benefit cap. There is no alternative, and there is a huge waiting list for all social housing.”
“It is a pleasure to serve under your chairmanship, Ms Dorries. I had not expected to speak today, but I felt moved to do so because of the huge impact of the bedroom tax on my constituents. In Hoxton, on the Wenlock Barn estate alone, 74 households out of several hundred are affected. We have heard from colleagues about the practical issues, so I will touch on some of those. Any policy that starts life with discretionary money provided by the Government as a workaround fund clearly does not stack up in the first place. The invidiousness of a discretionary housing payment when local government budgets are being slashed, and are expected to be slashed further in coming years, is an extra burden on the people affected. People speak to me about the bedroom tax with uncertainty and fear.”
“The Minister made a point earlier about people being allocated oversized properties to start with. He has also talked about under-occupying by people whose children have left home. However, they are different from people whose life circumstances are fluctuating—their income has fluctuated; their children’s ages are changing. They are living in the home that they will want to continue to live in, and yet they have to go cap in hand to the council for these discretionary housing payments, which in my area are severely squeezed. Does the Minister not acknowledge that this policy really hits people at a point in their lives when they are trying to move out of that situation and get stability?”
“Just as with Government services that are going online, we need to be mindful of those who are unable to use digital options. We see digital as enhancing and improving what we do, rather than replacing human interaction. We want to expand the human interaction we have as MPs week in, week out on doorsteps to digital methods and to the wider House. Today, my comments will be a little more parochial, focusing on the changes that still need to take place in Parliament and that are within the hands of Members of this House.”