← LEADERSHIP TERMINAL

UK PARLIAMENT · SITTING

Clive Efford

MP for Eltham and Chislehurst · Labour · United Kingdom

IN THEIR OWN WORDS

Thank you for allowing me to take part in this statement, Madam Deputy Speaker, given that I was not here at the beginning—I was carrying out my duties elsewhere in the House. I welcome the Secretary of State’s statement. What is she likely to do in my part of south-east London for technical and vocational places?

EDUCATION AND SKILLS REFORM · 2026-09-09 · READ IN HANSARD

I rise to speak to amendment 97 in my name, which would remove clause 10 from the Bill. Clause 10 gives powers to the Secretary of State to vary the proportion of public and private provision of health services if they consider that to do so is in the interests of the health service.

HEALTH BILL · 2026-09-07 · READ IN HANSARD

Labour’s 2024 plan to make work pay set out a welcome desire to bring more essential services back into public control—something that is welcomed by health workers across the country, because so far the “biggest wave of insourcing in a generation”, as was promised, has felt more like a trickle when it comes to the NHS.

HEALTH BILL · 2026-09-07 · READ IN HANSARD

The explanatory notes for the Bill say that this new flexibility is necessary “where there may otherwise be a breakdown in provision of a health service.” Can we imagine a situation where the Secretary of State has concerns about a health service and that an approach to assist a local provider would be rebuffed?

HEALTH BILL · 2026-09-07 · READ IN HANSARD

There are ample powers to enable the Secretary of State to intervene and resolve breakdowns in the provision of a health service. On clause 10, we must balance what it adds in those situations against its potential misuse by an ideologically driven Government that are determined to privatise our NHS.

HEALTH BILL · 2026-09-07 · READ IN HANSARD

It was a pleasure to join my right hon. Friend at Greenwich council’s development of 435 council properties in my constituency for the launch of the social and affordable housing programme. Some 70,000 homes are planned, and that is welcome and overdue.

BUILDING HOMES AND RENEWING COMMUNITIES · 2026-09-03 · READ IN HANSARD

The complete record

Every one of 3,378 lines we hold for Clive Efford, in date order, each linked to its source. Free to read, in full, without an account. Page 36 of 68.

  1. I congratulate Gianni Infantino on his election as president. I have been critical of FIFA and the system that elected him, which I still think is corrupt, although that is not to suggest that Mr Infantino is corrupt. The system is corrupting, and I will be a critical friend of Mr Infantino’s to ensure, along with many others, that the reforms are adhered to and delivered in full. Many people have said that the election of Infantino is a breath of fresh air, but he is part of the previous establishment and football has a difficulty in breaking away from that. He was the best candidate among those who were available. It is disappointing, however, that in what was almost his first press conference he said that the 2018 and 2022 World cup bids would not be rerun.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  2. No matter what level of the game we look at, we see examples of where things could be improved if football fans had greater representation. The Football Association has a 123-man council; it is almost entirely male. There are a handful of women, but I am not sure how many, and there is just one fan representative on that council. That cannot be right. We need to improve representation and the voice of football fans at every level. A lot is going on. Only a week ago, a new president of FIFA was elected. Just prior to his election, FIFA agreed a whole load of reforms. Anyone who follows football knows that FIFA needs fundamental reform. In fact, my view is that FIFA cannot be reformed; it needs to be put into some form of administration. A new body needs to be created and put in its place.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  3. None the less, that does not detract from the importance of the issue. I thank the Football Supporters Federation and Supporters Direct, which helped me consult supporters trusts and fans groups up and down the country. Nearly 100 groups responded to the consultation. I had telephone conferences with them and held meetings in Manchester, London and other places to discuss the issues. We surveyed their attitudes towards fans’ involvement in the governance of football and their football clubs. Some 97% of respondents said that they were not given enough representation. Nearly 86% said that they supported the concept of the right to buy shares and nearly 84% wanted representation on their club boards. When we look around football today, we cleary see that football fans are under-represented and not listened to.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  4. I beg to move, That the Bill be now read a Second time. I am grateful for this opportunity to speak, albeit a little later than I had hoped, following the Minister’s tour de force in dragging out the previous Bill. [ Interruption. ] Well, it certainly was a tour, as my hon. Friend the Member for Ealing North (Stephen Pound) says from a sedentary position. It is a shame that more Members are not here. Had we been more certain of the time of the debate, I think that it would have been well attended. I understand that the Government do not support what I am trying to achieve, but many Members on both sides of the House are interested, as are the football teams in their constituencies, and could have contributed to quite a significant debate. Sadly, the vagaries of how the House operates on Fridays did not allow that.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  5. At the moment, Blackpool’s is fighting hard to get recognition from the owners to protect their football club. One of the greatest examples is that of Portsmouth. The club was in the FA cup final only a few years before it went into receivership and had to be saved by the local community and local fans. People came together to save a great football club, which has some of the most passionate football fans to be found anywhere in any country.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  6. The Premier League is a huge commercial success. It pays £2.4 billion to the Exchequer, and its gross value added is £3.4 billion. It has become an enormous success and one of our greatest exports. In the next three-year deal for its domestic rights, it expects to receive in the region of £6 billion. The international rights will take that figure up to more than £8 billion over three years. That money will go to the Premier League and British football, so it is an enormous success, but, with those sums of money floating around, it is essential that we do not lose sight of what exactly created those football clubs in the first place and why they exist today: the communities in which they are based and their fans. There are many examples of such communities coming together to protect their football clubs.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  7. The team’s fortunes dipped when it moved there, but they seem to have picked up now. People were surprised that I remained open about the fact that I was still a Millwall fan and they asked me, “Won’t you switch to Charlton because it’s the local club?” Fans cannot switch like that, and even if they attempted to do so, they would lose the respect of other football fans. It is imprinted on people from a young age. Fans are not like any other customer. They are passionate about their clubs, and their relationship with them lasts a lifetime. That needs to be stressed to football club owners and to the Premier League. Stadium occupancy rates are often mentioned, and those for weekend premier league matches are very high. Last season’s annual report states that the occupancy rate was nearly 96%, so the grounds are full.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  8. I certainly will. Jimmy Mizen was, sadly, murdered in a street attack. His mother and father, Barry and Margaret, have set up the Jimmy Mizen Foundation, which aims to create community safe havens in which young people can seek refuge if necessary. Millwall football club and Charlton Athletic both support the charity, and there will be an event at Millwall tomorrow. I will be there in my usual seat in the stands, supporting Jimmy Mizen Day and cheering on Millwall football club, which is not doing too badly this season. As I have said, some of us have heavier crosses to bear with the sides we support, but we are no less passionate about them. I could not change my football club. Charlton Athletic’s training ground is in my constituency. Millwall’s training ground used to be there, too, but it has moved to Lewisham now.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  9. Those are the three elements of my Bill—it would put fans around the table when the issues that affect them are being debated, and allow them, where they have the will to do so, to take a stake in their club. Clubs have nothing to fear from that. At a time when football is increasingly seen as a global business, it is important to recognise the people who identify with that club and who give it its distinctive character, which comes from the community and has sustained that club for generation after generation. Those people are the fans, and it is time we gave them the recognition they deserve.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  10. That body would be responsible for electing two members to the club board— two members so that they are accountable to one another— and they would report back to the fans about the board’s discussions. They would need to be trained and taught the responsibilities of being a board member—for example, when they may or may not divulge confidential information when they report back. Where the board is larger, there should be a minimum of two fans or up to 25% of the board, whichever is the greater number. That bona fide fans body would be empowered to buy shares when there was a change of ownership. I have been advised that in the City that is recognised as occurring when 30% of shares or more are on offer, so when 30% of the shares were exchanged or sold, the fans would have 240 days in which to buy up to 10% of those shares which is 3%.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  11. One of the things that is fundamentally wrong in football now is that fans are not being spoken to and they are not being listened to. Where they are, and where clubs encourage it—Millwall has a fan on the board, who is elected by the fans and is party to all the discussions that go on around the table—that does not create a problem for the club. Where representation exists, the relationship between the fans and the club is improved, as is the exchange of information between them. My Bill would do three things. It would require the fans to set themselves up as a single bona fide body. I have suggested that that should be an industrial provident society, but that can be discussed.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  12. The Government should look at what the expert working group says about social investment tax relief to make it easier for bona fide fans groups to take over their football clubs. I wonder why we are saying that we will help fans to take over their clubs only when they are in financial difficulties. If the fans are good enough to have a stake in their clubs in the bad times, they must be good enough to be able to buy shares in the good times, if they wish to do so. We need to ensure that fans are represented. The expert working group says that the FA must address the lack of representation of fans at the higher levels of the game. I want to hear from the Minister what the Government intend to do about that. My Bill, as I said, is not a panacea that would solve every problem in football.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  13. When people pay for a ticket, they get a voucher for what is probably a very unhealthy pie, and that has been ridiculed. I wonder whether the board would have come up with such a marketing ploy if it had talked to the fans. Similar things have happened at Hull City, Cardiff and elsewhere that I could go into, but I will cut through that because we are short of time. I want to talk about the expert working group. I welcome its recommendations as far as they go. They will require football clubs to meet fans at least twice a year so that the fans can air their views, but that is not enough. There needs to be a regular dialogue and exchange of information. This does work in clubs already, so there is nothing to fear from fan representation on the boards.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  14. More recently, clubs have come into conflict with their fans in ways that might have been avoided if there been better communication or if the fans had had a voice on the board when decisions were made. Liverpool comes to mind, as does the Football Supporters Federation’s “Twenty’s Plenty for Away Tickets” campaign. Because of the pricing of tickets at Liverpool, 10,000 fans walked out in the 77th minute to say to the club, “We’re not putting up with this”. That brought about a change, but the conflict might have been avoided if the fans had been at the table when the board discussed ticket prices and the board had put its views to the fans. A more ridiculous example happened at Leeds, where a “pie tax” has been added to the tickets.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  15. My Bill is not about giving the fans a veto over what goes on at their clubs. I am not suggesting for a moment that the involvement of football fans is somehow a panacea for all the problems in football. There have been times when football clubs have gone into receivership even though the fans had all along cheered every decision that put the club into financial jeopardy until the receivers turned up and locked the doors. Fans cannot provide the solution to every problem, but they care passionately about their club and they can be an early warning system to alert authorities to existing problems in our clubs, particularly such as those at Hereford.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  16. I agree with my hon. Friend. I will come on to some of the recommendations of the expert working group, which may address his point. When football clubs are in distress, we can see how the communities have rallied round to save them. Sadly, Hereford United went out of existence for a short period, but it has been recreated because the fans, refusing to let the name die, were determined to save their club. Let us look at the success of Swansea City, 20% of which is still owned by the fans. Where would it be if the fans had not stepped in to save it? Wimbledon—what a tragic story—was let down badly by the football authorities. The community’s club was stolen away from them, but the way in which they have recreated a club, AFC Wimbledon, to thumb their noses at football’s ivory towers is fantastic.

    FOOTBALL GOVERNANCE (SUPPORTERS’ PARTICIPATION) BILL · 2016-03-04 · READ IN HANSARD

  17. Four out of five tourism companies surveyed by UKinbound believe that staying in the European Union is important to their business. UKinbound’s chief executive officer, Deirdre Wells, has said: “Saying ‘yes’ to staying in the EU sends a clear message that we are open for business.” Why is the Secretary of State so intent on damaging our tourism industry by campaigning for Britain to leave the European Union, against the policy of his own Government?

    TOPICAL QUESTIONS · 2016-03-03 · READ IN HANSARD

  18. Yesterday in Westminster Hall we had a debate about the chaos on Southeastern trains. The Minister gave us some reassurances that things were improving, but last night I got a phone call from a concerned constituent who was on a train. He was told by the driver that the signallers had mistakenly put the train on the wrong line, so it would not be visiting any of the stations the passengers on the train intended to go to. My constituent said to me, “We are used to the chaos, but this is downright dangerous.” May we have a statement from the Secretary of State for Transport about safety on our railways and, in particular, Southeastern? This is going too far.

    BUSINESS OF THE HOUSE · 2016-03-03 · READ IN HANSARD

  19. They were so fed up with what was going on that they stood with their feet in the doors and said, “We’re not putting up with this anymore.” When they saw me—I had got off the train and was wandering across to see if a train was ever going to be going in the general direction of Eltham—they said, “We’re protesting: we’re fed up with this.” I do not know what the end of that scenario was, but it demonstrates the scale of the frustration that people are feeling about the standard of the service.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  20. I do not know if anyone else has had the pleasure of trying to find a way through the roadworks outside Lewisham station, but it is difficult for someone who is not blind. Yet I found that man just wandering around. I grabbed him by the arm and asked, “Where do you want to go?” He wanted to go in the same direction as me, but how is it that he was not given assistance? Why were the staff not on the lookout for people who clearly needed such assistance? He wanted to get to Bexleyheath; he could have been put on the replacement bus service, but was given no help whatever. On another occasion, going home late in the evening on a Bexleyheath train, we got to Lewisham only to be told that the train was no longer for Bexleyheath, but for Sidcup. People on the train just got up and blocked the doors.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  21. To give my own experience during this chaos, on one occasion I managed to get a train in the direction of Eltham as far as Lewisham, from where there was supposed to be a replacement bus service. It was impossible to find the bus stop for the replacement service; the signage was appalling. I approached a group of staff, who were clearly beleaguered, and asked them when the bus service was likely to arrive, but they had no idea. I asked, “Where does it stop?” and they waved in the general direction of the outside of the station. I felt sorry for them, but they were not providing a good service, although that has to be because they had not been provided with the information by the rail company. On another occasion—it was the same scenario—I went outside the station to get a bus and found a blind man wandering around the building works.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  22. Someone else complained about the “appalling and deteriorating levels of service on the Sidcup line”, which also serves part of my constituency. She regularly uses the delay-repay compensation scheme, which she found to be “clunky and time consuming”. I will come to that later, but I have received constant complaints about difficulties in claiming compensation for lateness or cancellations. Another person complained about constant delays after Christmas in a commute to London Bridge: “Been commuting for 40 years and never complained before. Worst it has ever been.” It just goes on and on, and I am sure other hon. Members could give similar examples.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  23. Trains are constantly being delayed, cancelled or diverted, and the landslide took services out for about a week. My constituents and those of other hon. Members are bombarding us with complaints and angry messages. I will give a few examples. One constituent complained about the “appalling level of service provided by Southeastern on the evening of Friday 19...Trains reduced from 8 and 12 carriages to only four”. Another wrote: “Terrible service on the Sidcup line…Constant complaints to Southeastern but no improvements despite repeated promises”. One constituent said that when the first Bexleyheath service of the day was cancelled, he found that he could not use his season ticket to get the bus and tube from North Greenwich, because it was not recognised by Southeastern as a “reasonable alternative route”.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  24. I beg to move, That this House has considered the reliability of Southeastern train services. It is a pleasure to be here under your chairmanship, Mr Evans, and I welcome the Minister. We had hoped to meet her to discuss the Southeastern situation before this debate, but we are here now and perhaps it is better to discuss it in public, so that people know what is said. The situation that we have found ourselves in since Christmas is not entirely the fault of Southeastern—Network Rail is responsible for more than 70% of the failures—but quite frankly my constituents do not care who is to blame. They want their trains to turn up on time, as stated on the timetable, and to take them where they need to go. Since Christmas, the situation has deteriorated significantly.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  25. Southeastern was placed joint last, with an overall score of 46%; last year it was at 45%. Which? considers the impression of passengers over the previous year of the service provided. The difference between that and the Passenger Focus survey is that Passenger Focus considers the last journey that passengers made. That can be open to all sorts of factors, which can distort the figure. I would say that the Which? methodology far more accurately reflects the passenger experience than that of Passenger Focus, which is now Transport Focus. Those figures demonstrate just how consistently poor the service has been.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  26. On that measure, 2.4% of Southeastern trains were cancelled or significantly late 12 months ago, but the figure is now 4.3%—it has nearly doubled—while the average for all operators is 3%. On every single measure we see poor performance from Southeastern. In autumn 2015, Passenger Focus showed that Southeastern’s passenger satisfaction was 75%, down from a high of 84% in 2013. In autumn 2015, the Chiltern franchise had the highest satisfaction rate, at 91%. The bottom three ranked operators were Thameslink, Southern—they are franchised as Thameslink, Southern and Great Northern—and Southeastern, which share the common factor of going into London Bridge. That must account for some of the dissatisfaction that people have with the service. Last week, Which? published its annual passenger satisfaction survey.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  27. Southeastern’s PPM has fallen from 91.3% 12 months ago to 83.2% now. The average for all operators is 89.3%, so we are way below that. Another measure is right-time performance, which uses the percentage of trains arriving at their terminating station early or within 59 seconds of schedule. Southeastern’s right-time performance has fallen from 65.2% 12 months ago to 53.5% now. The average for all operators is 64.8%. Again, it is well below average. The cancellation and significant lateness measure is for when a train is cancelled at origin or en route—this was my experience on the train that was going to Bexleyheath but then went to Sidcup—and when the originating station is changed or the train is diverted. A train is significantly late if it arrives at its terminating station 30 minutes or more late.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  28. On the lines between Dartford and London Bridge, the service has failed, although when we had discussions before the Thameslink works started, we were told that the situation was under control. As I said, my constituents do not care who is to blame; they want to know that the tickets they purchase will get them to where they want to go. I am grateful to the Library for an excellent paper it has produced to provide Members with information for this debate. It sets out how the public performance measure is calculated. The PPM shows the percentage of trains that arrive at their terminating station on time and combines figures for punctuality and reliability into a single performance measure. It is the industry standard for measuring performance, but it does not distinguish between extreme lateness and a brief delay.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  29. I opposed that at the time, but we are where we are. Passengers who use London Bridge station understand that the Thameslink scheme is bound to cause disruption. They have accepted that, despite the chaos at Christmas 2014. At the time, the Minister accepted that there had been an unacceptable deterioration in the service and she took action—I commend her for that—but this year’s performance has deteriorated to an all-time low. Passengers had accepted that train patterns would be substantially altered and that regular journeys had to change, because trains that people were used to catching might no longer be going to Cannon Street or Charing Cross, but the level of disruption they are suffering now is nothing to do with that.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  30. That is a worry and something the Minister should consider. If that is the case, the Government should take the franchise away now, because if Southeastern is going to look at its bottom line rather than the quality of the service, passengers will continue to suffer. That was a prime example of giving way to someone and them coming up with a better line in their intervention than I have in my speech, so I congratulate the hon. Gentleman on pulling all that together. People in south-eastern London have suffered for decades. We had the disastrous privatisation that gave us the Connex franchise. We then had a period of relative stability, when the franchise was taken back in-house—in effect, nationalised—but that was followed by the ridiculous decision under the Labour Government to reprivatise it.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  31. I look forward to hearing what the Minister intends to do about it. Several Hon. Members rose —

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  32. I would like the Minister’s assurance that she is on top of Network Rail, and that she will ensure it tries to drive out the gremlins that cause all the problems for Southeastern and our constituents. As I have mentioned, I want the penalties and rewards for train operating companies’ performance to be published and the people concerned held to account. I would like the Minister to put pressure on the transport operating companies to make people aware of compensation schemes. Above all I want the Government and TfL to recognise that south-east London has a transport deficit, which cannot continue to be ignored when the future expansion of rail services, including such things as the underground and the docklands light railway, is considered. The situation in south-east London is unacceptable.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  33. I thought, “What if it had happened as a train was going by?” which was highly likely, because the vibration of a train could have exacerbated the situation and brought a landslide down. Some infrastructure was involved, so I want to know if a proper survey of the infrastructure has been done. As I said, more than 70% of the delays have been due to signals and infrastructure under the control of Network Rail. Does it survey the infrastructure to the point at which it identifies likely problems and puts them right, so that they do not become constant nagging problems and a cause of future delays? It seems that the system is creaking at the seams. Is Network Rail on top of that?

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  34. We have got to have increased capacity on our rail services. TfL is very keen to take over the service and it would have my blessing, but as I said, I will be a critical friend. If it is going to increase the frequency of trains on the service it will have to deal with the signalling system. It is no good putting more frequent trains through with fewer carriages; we need more capacity. I will support TfL’s bid for the metro services on Southeastern, but we need to ensure that the Government and MPs scrutinise what it says about what it will deliver. We need to improve the service and increase its capacity significantly. The landslide caused me great concern.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  35. However, TfL is even calling the new underground line going through New Cross the orbital route; that is how far TfL thinks London goes out—as far as New Cross. People outside its orbit are Pluto, or something. Because we do not have direct access to alternatives, our rail services are vital. For too long people have been crammed on to overcrowded carriages, particularly at peak times. This morning, for example, I was waiting at the station at 7.35 at Eltham. The Victoria train came in and it was six carriages long, at peak time. It is not acceptable. The train that I caught to Charing Cross was eight carriages long. At those times of the day they should be 12-car trains. Trains are packed by the time they get to places such as Eltham, Kidbrooke and Blackheath; anyone getting on at Lewisham needs a crowbar. It is not acceptable.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  36. The fact is that in south-east London we do not have direct access to the London underground. Most of our journeys are like the spokes of a wheel, going in to central London and the main terminals at London Bridge, Charing Cross, Waterloo and others. Our constituents rely heavily on those services and have few alternatives. Buses do not really provide an alternative for journeys of that length, nor do buses have the capacity for the number of people who want to make those journeys. There is a transport deficit in south-east London. We constantly hear from the people at Transport for London about how much TfL must invest in the London underground and how important it is to increase capacity, and I get that. I understand how vital it is to London.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  37. I have figures that say an annual season ticket from Eltham to central London has gone up by £328 a year—33%—since 2010. I do not think my constituents would say fares have been going up at the lowest level. Would the Minister care to comment on that? I do not think it is true. People are being forced to pay more for a service that clearly is not up to the standard they have a right to expect. I know that an announcement is pending about increased capacity on our rail services—12-car trains. I have been campaigning on that for 15 years and been fobbed off with “The electricity supply isn’t up to it. The platforms aren’t long enough. We have terrible bottlenecks at Lewisham and London Bridge. Twelve-car trains are such a drag,” and all the rest of it.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  38. Rather than come to their Member of Parliament, because they see us as the only outlet to vent their spleen, perhaps they could by right claim their compensation and make their voices heard directly with the franchise operators. Which? is running a campaign to make rail refunds easier that calls for “clear information on how to get a refund for rail delays…all train companies offering cash as the first option” and for train companies “to be held to account if they fail to encourage passengers to claim refunds.” I commend that campaign to the Minister and urge her to support it. The Minister said on 28 January: “We effectively now have rail fares going up at the lowest level”. —[ Official Report , 28 January 2016; Vol. 605, c. 526.] Is that absolutely correct?

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  39. Something needs to be done about that, because if we can make compensation easily accessible the companies might start to consider the standard of their performance a little better. People are eligible for compensation after their train is delayed for 30 minutes. The compensation scale goes up to a 100% refund for 60-minute delays, but according to the Library’s document no figures are available for take-up. I suggest that take-up is extremely low. The Office of Rail and Road found that just 11% of passengers surveyed nationally always or usually claimed compensation when they were entitled to it; 15% said they rarely claimed; and 68% said that they never complained. We clearly need to do more to encourage passengers to come forward.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  40. You can hide behind commercial confidentiality and not let people know the price being paid.” All too often we see these people paying themselves huge bonuses in public services after such failures and that is not acceptable. I want the Minister to ensure that we can see how the companies are being penalised for failures, because of the effect of those failures on people’s lives. They are late for work, late for job interviews, late getting a connecting train. We have all travelled on these train services that get stuck, and we have heard people’s life stories on their mobile phones as they go into meltdown around us because of delays. It is not right that the companies are not held publicly accountable when their failure is on such a scale. Given the scale of the problem, the compensation scheme seems to be underused by passengers.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  41. One concern I have about accountability is that the penalties that the franchise operators are required to pay the Government if they fail in their obligations are shrouded in commercial confidentiality, as are the payments made if they overperform. I would like to see some examples of overperformance—it would cheer me up no end. Why is that shrouded in secrecy? It is public money and a public service, so there should be public accountability. The Government should be proud to say, “We have penalised this franchise” when it fails our constituents. They should say, “Yes, we have made them pay a price and forced them to reinvest this money in this way to address this failure.” We should not say to the companies, “You can come and run a public service.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  42. The Minister did take action last Christmas when the service was appalling and there was a dangerous number of passengers on the concourse at London Bridge, but we must do more. To quote the Minister back at herself, on 28 January she admitted to the hon. Member for Bromley and Chislehurst (Robert Neill) that “Southeastern was not at the top of the list for overall satisfaction. It is not quite at the bottom, but it is not at the top either.” —[ Official Report , 28 January 2016; Vol. 605, c. 526.] It was actually second from bottom and it has been so consistently. The Minister was reluctant to call it how it is, but we do our constituents a disservice when we do not do that. We really need to call it how it is to hold these people to account.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  43. I wish the hon. Gentleman luck in pursuing his scheme; I have got my own, which I will come to shortly. I have to say, Transport for London cannot be worse than Southeastern. It has had a positive impact when it has taken over other lines in similar circumstances, so hopefully it can achieve what Network Rail and Southeastern have failed to achieve in south-east London. Key bottlenecks such as Lewisham have to be overcome to achieve some of the things that Transport for London is talking about. I remain sceptical about whether it can achieve everything it says it can, but I am prepared to run with it and to be a critical friend, guiding it along the path of improving our train services in south-east London. We need to hold people to account for what the figures demonstrate is consistent failure.

    SOUTHEASTERN TRAIN SERVICES · 2016-03-02 · READ IN HANSARD

  44. It is a pleasure to serve under your chairmanship, Sir Roger. I welcome the right hon. Member for Bexleyheath and Crayford (Mr Evennett), the acting Minister with responsibility for heritage, sport, gambling and tourism. I congratulate his colleague, the Under-Secretary of State for Culture, Media and Sport, the hon. Member for Chatham and Aylesford (Tracey Crouch), on the birth of her child Freddie. We wish her, Freddie and the whole family well. The Minister clearly received the same briefing as me, because I was sat here crossing things off in my notes as he was going through his speech, which was more or less the same as mine.

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD

  45. It is described on the trust’s website as a “slow tourism escape”—I suspect that nothing could be slower than staying on the site of a former church. The Government are making assumptions about the income the trust can make from such activities. Has that been taken into account in the Government’s estimates of how much the trust needs to carry out work and how much can be generated from those activities? The trust’s core funding was cut by 20% over a four-year period from 2010-11. Has the Department been monitoring the impact of that cut on the trust’s work? We welcome the fact that this is a four-year settlement, which offers the hope of some stability for the CCT. With that, we wish the trust every success and look forward to hearing the Minister’s answers.

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD

  46. Was a specific grant included within the £3.2 million and is that why the figure is significantly higher than the annual figure cited in the draft order? Has that work been completed, or is money still earmarked for it? Is there some other specific grant money in the current allocation? The Minister spoke about the requirement on the trust to raise money from independent sources. He mentioned champing, and I saw some confused expressions on the faces of his colleagues. Church camping, which the CCT has been encouraging in some locations, has become known as champing. People pitch up on the site of a former church, and that generates income and helps the work on that site to become more sustainable.

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD

  47. Similarly, the trust’s work to restore churches is vital and supports many specialist craftsmen whose role is to restore and protect those churches. Again, that brings employment and important investment—more than £5 million of investment from the trust—to the communities in which those churches are located. The trust’s forerunner was set up by the Labour Government in 1969 so we welcome the work of the CCT, but I have a couple of questions about its ongoing work. The draft order covers a four-year period and provides £10.6 million, which roughly equates to £2.7 million each year. However, the order that was passed last year was for £3.2 million. Now, I understand that a specific grant was made within that £3.2 million, which is why it was significantly higher than the annual amount for this period. Is that correct?

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD

  48. He landed with the troops during the invasion, taking communion with the soldiers while under enemy fire, and decided, based on his experiences, to set up a chapel in the church for the commemoration of the Gallipoli campaign, so we have a permanent memorial that has played an important part in our commemorations in recent times. Churches continue to play an important part in commemorating significant parts of our history and allow us to continue to learn lessons from it. The Minister spoke about the number of people who visit churches. He is the Tourism Minister at the moment and I am the shadow Minister for that industry, for which churches play an important part. The CCT’s work to protect many older churches attracts a lot of people to rural communities where tourism can be vital for creating jobs and sustaining tourism.

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD

  49. When looking to find out about history, where does someone turn? They go to a church to find out some facts. Local war memorials are the focus of attention every year, but particularly at this time when we commemorate the centenary of the first world war, in which the CCT is playing an important role. The trust’s “First World War: Memorials of Life and Death” programme is recognising the role that our churches have played in commemoration over the past century. In my constituency, Henry Hall, chaplain of one of the regiments that served in Gallipoli, came back to be a local parish vicar.

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD

  50. Exactly. In that spirit, I will cut my speech short. Farmers’ markets, fashion shows—tick, tick—I have all the same points here. The Churches Conservation Trust carries out some important work. Churches are an important part of our heritage and contain many examples of fine architecture dating back to the middle ages. Some of the finest examples of architecture are protected in our churches. Many of us who are interested in history will find that researching our ancestry or a particular period in history will invariably take us to a church. It is not a CCT church, but I was recently at Sherborne abbey, which is a fascinating building that dates back to the eighth century. I do not know whether many people will know this, but two Saxon kings, older brothers of Alfred the Great, are buried there.

    DRAFT GRANTS TO THE CHURCHES CONSERVATION TRUST ORDER 2016 · 2016-02-29 · READ IN HANSARD