Matthew Pennycook
MP for Greenwich and Woolwich · Labour · United Kingdom
“It is a pleasure to serve with you in the Chair, Dame Siobhain. I congratulate the right hon. and learned Member for Kenilworth and Southam (Sir Jeremy Wright) on securing this debate.”
“I will address the right hon. and learned Gentleman’s specific question in due course. Before I do so, I want to put on the record the policy in relation to villages. He can rest assured that I will address the point; if he is unsatisfied, he is more than welcome to intervene again. A number of hon. Members mentioned villages.”
“I will say two things in respect to that, and I will come on to detail how the approach works in relation to decision making very shortly. In general terms, developers can make whatever claims they like about any particular site across the country; it is for the local authority to assess whether, in its view, that site constitutes grey be…”
“and learned Gentleman’s point about what is likely to constitute grey-belt land. Let me directly address his other two specific points. Is this a significant policy? Absolutely, and it has been judged as much by the Office for Budget Responsibility and other external commentators. Is it deliberate? Absolutely. We want, as the right hon.”
“Where authorities may wish to restrict development in villages for other reasons, a range of tools are available, such as conservation areas or normal development management policies. On the right hon.”
“We have to put in place policies that, through the decision-making route, allow homes still to be brought forward in that interregnum, but then we have to push heavily to drive towards universal plan coverage. At that point, the protections are in place.”
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“Finally, although it is the Government’s contention that the changes made today will boost local plan coverage, surely the Minister recognises that even if that is ultimately their effect, it will be at the cost of overall housing supply because it will entail the enactment of numerous plans that will not meet the needs of local communities in full. In short, isn’t the truth of the matter that today’s changes entail a deliberate shift from a plan-led system focused on making at least some attempt to meet housing need, to one geared toward providing only what the politics of any given area allow, with all the implications that entails for the housing crisis and economic growth?”
“Will the Minister outline the thinking behind that timeframe and tell us what happens if multiple local authorities fail to meet the new March deadline? In his Times interview, the Secretary of State suggested that local authorities that miss that deadline will have development forced on them and their powers to delay applications removed. Can the Minister tell us precisely how that would be achieved? The Secretary of State also suggested that recalcitrant councils will be stripped of their planning responsibilities. Can the Minister tell us who will take them on, given that the Planning Inspectorate clearly does not have the capacity to do so?”
“In many ways, the revised NPPF speaks to a planning framework that does not actually exist, because under this Government we have a local plan-led system in which only a minority of local authorities have up-to-date plans. According to the most recent figures, just 33% have local plans that have been adopted or reviewed within the past five years and only 10 new plans have been submitted for examination this year—in part, this is because of the chilling effect of the Government’s December 2022 concession. Yet only now, in the dying days of this Government, are Ministers seemingly getting a bit more serious about intervening to drive up coverage. In The Times today, the Secretary of State announced a new three-month deadline for up-to-date local plans to be submitted.”
“How on earth does the Minister imagine that the changes that have been made to the rules around plan making will help the Government finally meet that target, particularly given that the arbitrary 35% urban uplift has been retained but the requirement for local planning authorities to try to meet it out of area in co-operation with their neighbours if they cannot do so alone has been removed? Can the Minister finally provide a convincing explanation of how and when the Government’s 300,000 homes a year target will be met? Or is it the case that it remains alive in name only, abandoned in practice even if not formally abolished? Let me turn to local plan coverage.”
“Whether it is the softening of land supply requirements or the listing of various local characteristics that would justify a deviation from the now only advisory standard method, can he confirm that the changes made to the NPPF, taken together, will give those local authorities that wish to take advantage of it the freedom to plan for less housing than their nominal local targets imply? If he disputes that that will be their effect, what technical evidence can he provide to demonstrate that these changes can be reconciled with a boost to housing delivery? I turn to the Government’s 300,000 annual housing target, which the Secretary of State recommitted himself to today.”
“Far from unlocking a new generation of home building, as the Secretary of State has claimed, the detailed changes being made to the NPPF today will almost certainly further suppress collapsing house building rates. Let us be clear: although there have been minor tweaks, the changes being made are those that the Government, in their weakness, promised the so-called “Planning Concern Group” of Tory Back Benchers they would enact back in December last year in order to stave off a rebellion on the Levelling-up and Regeneration Bill. That is precisely why the members of that group are so pleased with the ”compromise” they have secured today. I have a number of detailed questions for the Minister, starting with the impact of these changes on overall housing supply.”
“The punitive and nakedly political interventions that Ministers are working up for London ahead of the mayoral election will, likewise, do nothing in practice to resolve the constraints that they themselves have imposed on house building in the capital, not least by leaving industry completely in the dark when it comes to second staircase regulations for tall buildings, at a cost of thousands of new homes. When it comes to meaningful support for small and medium-sized house builders, the Government have been talking, literally for years, about the various ways in which they need greater support while presiding over their continued decline.”
“I thank the Minister for advance sight of his statement. Nothing screams long-term housing plan quite like a statement from the 16th Housing Minister since 2010 outlining the fourth set of changes to the national planning policy framework in as many years. As ever with this Government, the reality in no way matches the rhetoric, as we see with the headline announcements made to the press—not this House—over the past 24 hours. Not only are they seemingly at odds with the Government’s stated wish to give local communities more of a say about the placement of new developments; the truth is that the ink will barely be dry on outline plans for the proposed expansion of Cambridge by the time the general election is called.”
“As we have heard, the global stocktake decision text that was agreed in Dubai commits the parties to transitioning away from fossil fuels in energy systems. Can I press the Minister to clarify what the Government believe the implications of that aspect of the agreement are for the UK? Will it mean that the UK Government now have to accelerate action to reduce our dependence on fossil fuels in what remains of this decade? If so, what new measures will be needed? If not, are the Government really saying that the COP28 agreement changes nothing for the UK when it comes to fossil fuel usage?”
“Leaseholders across the country who remain at the mercy of arcane and discriminatory practices, to their detriment and to the benefit of freeholders, rightly expect nothing less. But leaseholders across the country expected so much more from the Government. We are clear that, in due course, Labour will have to finish the job and enact all the Law Commission’s recommendations on enfranchisement, right to manage and commonhold in full. We are determined to do so.”
“Given the paucity of the Bill’s ambition and the fact that it does not contain so many of the commitments that successive Secretaries of State have made, not least in relation to the promised widespread introduction of the commonhold tenure, it is clear that it will now fall to a Labour Government to fundamentally and comprehensively reform the leasehold system, including the reinvigoration of commonhold to such an extent that it will become the default and ultimately render leasehold obsolete. We are pleased that the Bill will progress today. It will provide some limited relief to leaseholders. We will seek to improve it with a view to extracting from the Government any extra measures that further empower leaseholders and disturb the historical iniquity on which the present system rests.”
“We will seek to convince the Government of the merits of those and other measures when we go into Committee in the new year, and we will engage constructively with the Government if they decide to introduce other bold measures into the Bill at that stage—for example, if Ministers are minded to implement the Law Commission’s proposals on the right to manage, covering both flats and houses. However, we recognise that there is only so much that we can do with the legislation before us.”
“For example, we think there is an iron-clad case for adding to the Bill provisions that would abolish forfeiture for leases entirely and replace it with a more equitable means for freeholders to recover costs in a dispute that does not involve a windfall. I was pleased by the signal that the Secretary of State gave on that front in opening the debate. To take another example, we think there is merit in adding to the Bill provisions that would ensure that leases on new flats include a requirement to establish and operate a residents’ management company responsible for all service charge matters and associated works, with each leaseholder given a share.”
“For example, we believe that clauses 12 and 13, which are intended to protect leaseholders from covering the legal and valuation costs associated with lease extensions, require tightening if we are to prevent, in practice, freeholders recovering litigation and non-litigation costs. To take another example, we believe that clause 23, which seeks to replace the existing costs regime for right to manage claims, is flawed and needs overhauling if it is to protect, in practice, RTM companies from cost claims by landlords. We also believe that this limited Bill can be improved in ways that will give future leaseholders more control over their future.”
“What is so galling about the position that Ministers have adopted is that there is clearly widespread support across the House for the more ambitious leasehold reform that could have been incorporated into the Bill, and this debate has demonstrated it. However, in the dying days of this Government, we are where we are. While we deeply regret the Bill’s lack of ambition, we have no intention of voting against Second Reading this evening. We support the intent of the provisions in the legislation before us and the principle of the Bill as a whole. The measures it contains will give homeowners in England and Wales some greater rights, powers and protections over their homes. That is not to say that we do not have concerns about the efficacy of some of them; we do, and we will seek to strengthen the Bill in a number of ways in Committee.”
“The Government’s stated solution for them, as made clear by Baroness Penn in the other place just last week, is reinvigorating commonhold, yet the Minister of State made it clear on Monday that the Government do not intend to incorporate into this Bill any provisions whatsoever relating to commonhold, despite the clear commitment they made in 2021. Instead, it remains part of their “long-term approach”. In other words, the Government’s offer to swathes of leaseholders across the country is jam tomorrow. The hon. Member for Redditch (Rachel Maclean), known affectionately as No. 15 on these Benches, gave the game away. She said that all the work has already been done on commonhold, so it is not a matter of complexity; it is a political choice on the Government’s part not to introduce commonhold provisions in this legislation.”
“Because this unambitious piece of legislation makes it clear that proponents of caution and restraint have won out over those who want to lay claim to a legacy of bold reform in this area. That criticism cannot simply be brushed aside as carping on the part of the Opposition. The Government’s poverty of ambition has real implications for leaseholders being routinely gouged by freeholders under the present system. Take flats, which are the overwhelming majority of new leasehold properties being created and the source of most of the leasehold-related complaints that I receive from constituents.”
“Friend the Member for City of Chester (Samantha Dixon) did, that the right hon. Member for Bromsgrove committed the Government to legislating to prevent the sale of new build leasehold houses nearly six years ago. The Government have no excuse whatsoever for failing to include in the Bill the provisions necessary to enact that commitment in order for the House to consider them properly today. That they failed to do so no doubt owes more to hurried drafting, and to the wrangling between the Department and No. 10 that has taken place over recent months in respect of this Bill, than to any considered design. However, for all the confusion that surrounded it, the legislation before us has answered one important question: how ambitious do the Government wish to be when it comes to leasehold reform?”
“When the Minister responds to the debate, he will no doubt attempt to brush that criticism aside, as he did in oral questions last week, on the grounds that it is entirely normal for key provisions of a Bill to be added in Committee. Sadly, as my right hon. Friend the Member for Ashton-under-Lyne (Angela Rayner) mentioned in opening the debate, it is common practice for this Government, and this Secretary of State in particular, to significantly expand the size and scope of Bills by incorporating swathes of Government amendments in Committee and on Report in a way that limits the ability of hon. Members to ensure that full scrutiny takes place. However, the Minister is fooling no one in attempting to suggest that the omission from the legislation of key provisions was always the Government’s intent. I remind the House, as my hon.”
“Leaseholders across the country, whose daily lives are often made miserable by the unjust and discriminatory practices that our archaic leasehold system facilitates, took Tory Ministers at their word. They expected the second part of the promised two-part legislative agenda to live up to the weighty promises made by the Government. They have been badly let down. Having waited so long and had their expectations raised so high, they are understandably disappointed at the limited Bill that we are considering today. And it is a limited Bill, and no amount of bravado from the Secretary of State can alter that fact. They are also perplexed, as we are, that legislation that the Government claimed would end leaseholds on newly built houses in England and Wales does not actually contain any provision to end such leaseholds.”
“Although we—and in particular the shadow Minister for homelessness and building safety, my hon. Friend the Member for Weaver Vale (Mike Amesbury)—pressed Ministers to use that Act to implement further reform, we nonetheless supported the Government in passing it. In the 17 months since the Act came into force, successive Ministers have made all manner of extravagant promises about what the second part of the “seminal two-part legislation” would entail. Indeed, the current Secretary of State, in an interview with The Sunday Times in January this year, even went so far as to declare, without qualification, that he intended to abolish the leasehold system in its entirety.”
“Member for Bromsgrove (Sajid Javid), announced that the Government intended to introduce a series of measures to end unfair and abusive practices within the leasehold system, including—I quote here from a Government press release in December 2017— “legislating to prevent the sale of new build leasehold houses”. That 2017 announcement was developed three years later, during the tenure of the right hon. Member for Newark (Robert Jenrick) as Secretary of State. In a written ministerial statement dated 11 January 2021, he announced “seminal two-part legislation to implement leasehold and commonhold reforms in this Parliament”. The first part of that two-part legislative agenda duly followed, in the form of the Leasehold Reform (Ground Rent) Act 2022.”
“I start by declaring an interest: my wife is the joint chief executive of the Law Commission, whose work I intend to cite in my remarks. It is a pleasure to close this Second Reading debate for the Opposition, and I thank all right hon. and hon. Members who have participated in it. I echo what so many others have said and add my own tribute to all the individuals and organisations who have campaigned for so long for reform in this area. As a number of contributors to the debate have pointed out, we have waited a long time for this Bill. It was just under six years ago that the then Secretary of State, the right hon.”
“The Minister touched on building safety. In the briefing notes on the Bill that accompanied the King’s Speech, under the heading “Improving leaseholders’ consumer rights”, reference was made to: “Building on the legislation brought forward by the Building Safety Act 2022”. Is it the Government’s intention to incorporate building safety measures in the Bill?”
“As you will no doubt be aware, Madam Deputy Speaker, the Government’s Leasehold and Freehold Reform Bill, designed to ban the sale of new leasehold houses, does not actually contain any provisions to ban the sale of new leasehold houses, because the Department apparently did not have time to draft them before publication. If and when the Government rectify their mistake and add the necessary provisions, will they incorporate measures to reinvigorate commonhold by making it accessible and available to both prospective homebuyers and existing leaseholders? If not, why not?”
“I beg to move amendment 170, in clause 19, page 24, line 29, after “only if” insert “both at the date of the service of the notice and the date of the hearing”. This amendment would ensure that landlords must protect deposits with an authorised scheme and provide prescribed information in connection with it before a notice for possession is served rather than doing so, or repaying a deposit, at any time up to a court making an order for possession.”
“Taken together, amendments 170 to 172 would ensure that landlords must protect deposits with an authorised scheme and provide prescribed information in connection with it before a notice for possession is served rather than doing so, or repaying a deposit, at any time up to a court making an order for possession. I hope that the Minister will consider accepting the amendments.”
“With regard to tenancy deposit requirements, the main difference between how the relevant protection rules apply to the existing system and how the Government propose that they will apply to the new one is that, under the Bill, they must be adhered to before a court will award possession, rather than, as now, when a notice is served. Put simply, instead of the landlord having to protect a deposit within 30 days of receipt and provide the prescribed information about how that will be achieved before the notice is served, the Bill will allow them to do either of those, or return the deposit, at any time up to the court hearing date. From a tenant’s perspective, that situation strikes us as a less stringent application of the requirements than we currently have in relation to assured shorthold tenancies.”
“On the surface, the clause appears simply to apply the existing tenancy deposit requirements to the new tenancy system that will apply whenever chapter 1 of part 1 of the Bill comes into force. However, there is an important difference between the requirements, which speaks to our wider concern about future landlord compliance with the regulatory obligations that have developed around section 21 notices over the course of the 35 years in which the present tenancy system has been in place. We will explore those wider concerns in more detail when we debate our amendment 176 to clause 34.”
“It is a pleasure to continue our proceedings with you in the Chair, Mr Gray. Clause 19 makes a number of amendments to chapter 4 of part 6 of the Housing Act 2004, the effect of which is to ensure that the requirement for landlords and letting agents to place deposits in a Government-approved tenancy deposit protection scheme is maintained in relation to new assured tenancies and tenancies that were assured shorthold tenancies immediately before the extended application date. Currently, any section 21 notice served on a tenant may be invalid if the deposit requirements are not adhered to, but the clause will ensure that, if landlords take a deposit and do not fulfil the relevant statutory requirements, they cannot be awarded a possession order on any of the grounds set out in the amended schedule 2 to the Housing Act 1988.”
“I welcome the Minister’s response. What I remain unclear about—if he wishes to clarify this, I will happily allow him to intervene—is whether, in the Government’s view, the change is a less stringent application of the requirements that currently apply to assured shorthold tenancies. That is all we are seeking to probe, and if the Minister can reassure me on that point I will withdraw the amendment.”
“Clause 22 Penalties for unlawful eviction or harassment of occupier Amendment made: 61, in clause 22, page 28, line 4, at end insert— “(10) In this section and Schedule A1, ‘local housing authority’ means a district council, a county council in England for an area for which there is no district council, a London borough council, the Common Council of the City of London or the Council of the Isles of Scilly.”— (Jacob Young.) This amendment defines “local housing authority” for the purposes of section 1A of, and Schedule A1 to, the Protection from Eviction Act 1977. Clause 22, as amended, ordered to stand part of the Bill. Clause 23 Meaning of “residential landlord””
“7B In section 45 (interpretation of Part 1), in subsection (2) omit ‘Subject to paragraph 11 of Schedule 2 to this Act,’. 7C In Schedule 2 (grounds for possession), omit Part 4. 7D In Schedule 4 (statutory tenants: succession), in Part 3, omit paragraph 15.”— (Jacob Young.) This amendment makes changes to the 1988 Act which are consequential on the changes to the regime for prior notice for some grounds for possession. Schedule 2, as amended, agreed to. Clause 21 ordered to stand part of the Bill.”
“I do not know about other members of the Committee, but from the reasons that the Minister stated, I take it that the change is a less stringent application. I will not press the amendment to a vote at this point, but we may return to this issue, and we will discuss another amendment that we have relating to preconditions and requirements of the Bill around section 21 notices. I beg to ask leave to withdraw the amendment. Amendment, by leave, withdrawn. Clause 19 ordered to stand part of the Bill. Clause 20 ordered to stand part of the Bill. Schedule 2 Consequential amendments relating to Chapter 1 of Part 1 Amendment made: 60, in schedule 2, page 77, line 13, at end insert— “7A In section 39 (statutory tenants: succession) omit subsection (7).”
“I beg to move amendment 173, in clause 23, page 31, line 29, at end insert— “(c) an agreement to which the Mobile Homes Act 1983 applies; or (d) any licence of a dwelling”. This amendment would extend the definition of residential landlord to include park home operators, private providers of purpose-built student accommodation, and property guardian companies.”
“It may well be the case that the Government fully intend to include each of those within the scope of the ombudsman and the private rented sector database in chapters 2 and 3 of part 2 when they introduce the relevant regulations and to provide access to redress for residents living in each type of accommodation, but we would appreciate a degree of clarity from the Government so that we can understand how extensive the operation of both schemes should be. I look forward to the Minister’s response.”
“Persistent issues with damp and mould were very commonly reported, including damp from flooding, faulty plumbing and leaking roofs.” That research also found that local authority enforcement teams are not routinely reviewing, inspecting or enforcing standards in guardian properties. There would therefore appear prima facie to be a strong case for including property guardians as well as park home sites and purpose-built student accommodation within the scope of the ombudsman and property portal as a means of increasing enforcement action and driving up standards.”
“When it comes to property guardians, recent reports in the press have highlighted rising instances of misconduct on the part of some property guardian companies that operate through licences to occupy rather than tenancies, which provide significantly fewer protections. Research conducted by Sheffield Hallam University, commissioned by the Department and published last year, found that most property guardians “reported very poor conditions, with properties frequently described as deteriorating and susceptible to adverse weather conditions. Local authorities also reported poor conditions in properties they had inspected.”
“We are satisfied that there is a gap in redress services for park home residents and are committed to extending mandatory membership of a redress scheme to all residential park home site operators.” When it comes to purpose-built student accommodation, the 2019 report also stated: “Responses highlighted a gap in redress provision amongst students living in purpose-built student accommodation run by private companies.” While the majority of such private companies have signed up to a code of practice administered by Unipol, the Government nevertheless made clear that private providers of purpose-built student accommodation, as opposed to educational establishments that provide student accommodation, should come within the scope of a redress scheme.”
“I will make some brief comments on each to explore how the Government might define the scope of the private rented sector database and landlord redress scheme provisions via regulations in due course. When it comes to residential park home operators, the Government’s October 2018 review of the legislation in this area found that some site operators “continue to take unfair advantage of residents, most of whom are elderly and on low incomes.” Furthermore, the Government said in their 2019 report, “Strengthening Consumer Redress in the Housing Market”: “Currently, if a site operator fails to meet their contractual obligations a resident has little recourse except via the First-tier Tribunal, and those who rent directly from the site operator also lack access to redress.”
“We are concerned that chapter 2 of part 2 of the Bill, which deals with landlord redress schemes, is arguably too prescriptive, and that chapter 3 of part 2, which deals with the private rented sector database, are not nearly prescriptive enough. Fundamental to the operation of both measures is the question of which tenancies fall within their scope. As a means to probe the Minister on this issue, we tabled amendment 173, which would extend the definition of residential landlord to include park home operators, private providers of purpose-built student accommodation and property guardian companies. Each of those was explicitly referenced in the White Paper with regard to the schemes.”
“Indeed, I would go so far as to say—I have done so on previous occasions—that we believe a well-designed, resourced and properly enforced portal has the potential to utterly transform the private rented sector and the experience of tenants within it. We want the Bill to deliver a property portal that makes it easier for landlords to understand and demonstrate compliance with their existing obligations and evolving regulations; which empowers tenants by rendering transparent the rental history of landlords; and which enables landlords to be held to account by those they are renting to. We also want the property portal to help local authorities with enforcement against non-compliant landlords and to monitor and crack down on the minority of rogues in the sector.”
“However, we support the principle of bringing the private rented sector within the scope of a single ombudsman. If the ombudsman covering the private rented sector, whoever it ultimately is, makes full use of the powers available to it and is well-resourced, and if the potential for confusion and perverse incentives that might result from multiple schemes is addressed, that should ensure that tenants’ complaints can be properly investigated and disputes can be resolved in a timely, more informal manner. That would help to ease the pressure on local authorities and the courts. In contrast to the proposal for an ombudsman covering the private rented sector, the commitment to introduce a new digital property portal was made only last year in the White Paper. Nevertheless, we strongly support it.”
“The Government first announced their intention to explore options for improving redress in the housing market in late 2017, and in 2019 committed themselves to extending mandatory membership of a redress scheme to all private landlords through primary legislation. Much like the abolition of section 21, a statutory single private rental ombudsman has been a long time in the making. There are myriad issues with the ombudsman that lie outside the scope of the Bill, not least how the Government will address its role within what is already a complicated landscape of redress and dispute resolution; there are already multiple redress schemes and tenants already have recourse to local authorities, the first-tier tribunal, a deposit protection scheme and ultimately to the courts.”
“Part 2 of the Bill concerns landlord redress schemes and the private rented sector database. We welcome part 2 and the Government’s intention to use its clauses to bring the private rented sector within the purview of an ombudsman and to establish a new property portal, including a database of residential landlords and privately rented properties in England. As the Committee will know, two letting agent redress schemes already exist, but the case for bringing all private landlords within the scope of one, irrespective of whether they use an agent to provide management services on their behalf, is compelling and has existed for some time.”
“This amendment removes words that are no longer needed as a result of Amendment 64. Amendment 64, in clause 23, page 32, line 8, at end insert— “(ia) so that it includes a building or part of a building, and anything for the time being included in the meaning of “dwelling” by virtue of sub-paragraph (i), which is occupied or intended to be occupied as a dwelling that is not a separate dwelling,”.— (Jacob Young.) This amendment allows the power to amend the definition of "dwelling" that applies for the purposes of Part 2 of the Bill to be used so as to add to that definition places that are not occupied as a separate dwelling. This will enable the power to be exercised to bring shared living accommodation within the definition of "dwelling". Clause 23, as amended, ordered to stand part of the Bill. Clause 24 Landlord redress schemes”
“That was a very helpful clarification from the Minister. I take it from his answer that, although the Government are quite rightly focused on bringing assured and regulated tenancies within the scope of the ombudsman and the portal to cover the majority of private landlords, they are open to considering how their remit and scope may expand in the future to cover important other types of tenancy, as I have described. On that basis, I beg to ask leave to withdraw the amendment. Amendment, by leave, withdrawn. Amendments made: 62, in clause 23, page 32, line 5, leave out from second “building” to “it” in line 6. This amendment removes words that are no longer needed as a result of Amendment 64. Amendment 63, in clause 23, page 32, line 7, leave out “so occupied or intended to be so occupied”.”
“I beg to move amendment 174, in clause 24, page 32, line 27, leave out “may” and insert “must”. This amendment would impose a duty on the government to require residential landlords as defined in clause 23 to join a landlord redress scheme.”
“The Government have made it clear since the publication of the White Paper that they intend to introduce a new single ombudsman that all private landlords must join, yet clause 25 and others in this chapter deliberately refer to “redress schemes”, rather than a single ombudsman. Clause 25(6)(a) specifically makes clear that the regulations that the Secretary of State may introduce under clause 24 can provide for a number of redress schemes to be approved or designated.”
“Turning to clause 25, the Minister will know that all other ombudsman-level redress schemes that have been set up in recent decades, including the new homes ombudsman, the legal ombudsman, the housing ombudsman and the pensions ombudsman, have all been clearly defined in statute as the only bodies responsible for ombudsman-level redress operating within the relevant sector. That is because the Government think it important to avoid having multiple redress schemes in individual industry sectors. As the relevant Cabinet Office guidance sets out, multiple redress schemes should be avoided because they may “confuse consumers and may introduce uneven practices in investigation and redress”.”